Join us live or catch up on-demand with our virtual events...
Discover travel trends for 2024 and see how we’re empowering...
At Booking.com, we are actively working to make it easier for...
I'm also a new host to Booking.com and have my property also listed on Airbnb. As you stated, you can block days between booking for turn-cleaning but I also don't see that feature here on Booking.com.
My suggestion, try syncing your calendars (Airbnb & Booking.com) and hopefully that will automatically block your turn-cleaning days on Booking.com also. It's worked for me with other vacation websites, but If that doesn't work, you may have to go into Booking.com and Manually block those turn-cleaning days after each booking, but hopefully you don't have to do that.
I totally agree with you; for a new host trying to list his/her property - the process is confusing, and not very user friendly. I spent hours trying to navigate the system along with multiple calls to their Customer Service department, and now I'm slowly understanding their process.
Hopefully, changes will be made to help seamline this process based on our multiple Feedbacks.
Enjoy your day!
If the issue has not been resolved, try contacting the Customer Service department via phone. I was experiencing the same problem, and called the Customer Service line and got it fixed.
I'm a new host on Booking.com. The commission fee that I saw was 15% when I signed up and listed my property.
I was experiencing the same issue and contacted the Customer Service department via phone. This was a glitch on their end, and they were able to fix it.
Lesson learned: It's a good idea to keep an eye on your listing, and frequently check your availability page on Booking.com because error happens.
Enjoy your day!
I'm somewhat in a similar situation. I'm new to booking.com. My property is located in the USVI, but I also manage from the US.
My experience so far with booking.com has been confusing...to say the least. As a new host with booking.com, I was surprise to learn that I would have to set up a credit card merchant to be able to accept credit card payments. I am currently not eligible for their PBB service because I'm new to the website.
In regards to getting the guest credit card info, I was previously informed by booking.com that the guest credit card info becomes available under their reservation...after the free cancellation period. I hope that information is accurate.
This whole process of listing my one and only property on booking.com has been very challenging compared to other vacation rental websites. This website is not very supportive to small businesses, and I'm currently considering removing my listing.
El, If you do not accept credit cards, how do you accept payments?
I currently have Paypal for booking.com but may have to add on a credit card merchant to accept credit card payments also. I'm currently researching the most cost-effective merchant for a very small business.
Good day Nelson,
I am also new to this platform, and Haley's links above has also helped me to navigate this system. I'm literally just clicking each topic and reading about them. This partner hub is going to be a good place for information and guides.
Welcome, and good luck to you.