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ISH, Atithya Homestay & Serviced Apartment
We provide one of the finest homestay & serviced apartments in India. These are fully furnished and equipped with almost every thing. In addition we provide various free services. Ministry of Tourism, Government of India has given us GOLD certificate for our homestay. Please visit us. We also have GSTN number.
It is all in vain. They do things as they suit them. Kakoli is right that they are rude, merciless and do not care.
I have requested them so many time about launching virtual card system in India as they are doing in Europe. nothing has happened. Now, for me Booking.com has become a nightmare from me. They do not have any responsibility towards hosts, Indian Government except making money in India. People are using this platform because they get free cancellation. And Booking.com encourage them.
It should nor be a problem. ICAL will synchronize only when you paste a full script. Secondly if problem persists then please synchronize it manually. Automatic synchronization takes 3-4 hours.
It is bad. It does not change their health whether we use Booking.com portal or not? They encourage guests to cancel booking afterwards. We have 90-95% cancellation rate.
They are not loosing business. A guest books multiple properties at a time and then cancel it a sper his/ her will.
Please note that Booking.com has offices in GURGAON, HARYANA and MUMBAI, MAHARASHTRA. They do not collect money hence they do not deposit taxes on their earning but nevertheless my all earnings are shown on 26AS form which s against my Pan Number and GST.
There are different models operating in Europe where after collection, booking.com recharges your credit card with the amount. This CC has been issued by Booking.com. On many occasions, I have discussed this problem with Booking.com but all in vain.
Booking.com policy is BOOK NOW and CANCEL LATER. It is good for guests but bad for us where we have cancellation rates of 95-98%. Worst thing is that we wait for the guest for 15 or more days without any commitment. We print their bookings. Our inventory is blocked and all of sudden booking has been cancelled or NO SHOW. I the mean time we provide all information to the guest/s but it is all in vain.
Please note that booking.com does not loose any money. Reason is if customer does not book your or mine property. They will book another property on Booking.com platform. So we are looser those who have put their properties on booking.com portal.
What is remedy? Now I have started sending payment link. I am asking guests to pay in 24 or 48 hours otherwise I will cancel the booking. If they cancel booking once payment is made. Then I will be happy to refund full money as per T & C and RATE PLAN. That's all
During time of booking I get all card details except OTP (one time password). Guest receives OTP on his mobile. CARD PREAUTHORIZATION is possible only if POS machine provider must be willing to accomodate this. But due to unauthorized use they do not allow in India in general. They allow only to big hotels.
In this part of the world this option BdC is not available in the Reservation Tab of the Booking.com. Booking.com must consider full payment within 24 hours of the booking or otherwise automatic cancellation after 24 hours., .They should not promote BOOK NOW AND CANCEL LATER. CANCEL LATER POLICY is hurting hosts like us who have a cancellation rate of 85%.