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Mr Trinh Gia Phong
Good morning Martin Muscat ,
I have the same problem with you, When I added the second Property on booking.com, And the guest wrote comment very impolite, swearing and racism and the review score only 4.6. The reservation from 01/02/2019 and after that we dont have any reservation, I so nervous. So on 04 May 2019 I had wrote a message with the booking, they agreed to remove this comment, but the score still appear.
I think it not fair with me, because this property in airbnb work so good, you can see my comment and rating. So today I continue wrote the message with booking with this point of the guest. and waiting the feedback
we have the same problem ? Maybe this is the Competitor (near our property)?
AND BOOKING HAVE A POLICY WITH THIS KIND OF GUEST (Untruthful). THIS WILL MAKE DECREASE REVENUE OF US AND BOOKING WILL NO HAVE THE FEE ???
Thanks and regards !
Our Tonkin Living Room :)