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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
My name is Peter Litchmore, my property is in Jamaica Ocho Rios. Its a studio apartment in the hills of Ocho Rios. Since in joined BDC it's been going well but BDC have now suspended my property because they say i made a rash comment to a guest.
What happen was the guest over stayed and left the place in a bad state. I have apologised to the guest since told BDC it will never happen again.
I have tried to get in touch with BDC to sort it out but i have not been able to contact them, my property is still on the BDC site and i am still hosting BDC guests but i can't do any new bookings through BDC.
I did speak to someone at BDC who told me that the best way to solve this is to speak to the relevant department and they will advise me but i have tried to email them and they have not responded.