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I agree with you Lynda. I have also been contacted twice by Booking.com to allow FREE cancellations on non-refundable bookings. The first I agreed, this recent one I refused. Why should Booking.com even give the guest an option to request such?? This making the host unreasonable if the request is declined. The 2nd guest turned up at the property and started telling me he had to find an alternative place because there is no wifi - which is clearly stated - also this was an early booker special this person had blocked the room from other bookers and now I must refund him - to make things worse the guest arrived on Friday evening and only decided to cancel Saturday afternoon making the room un-bookable for such a long time, why didn't cancell immediately he left - selfish - it"s uncalled for. I'ts a non-refundable - that's the end of the story. I don't want any negotiations.
I need help with cancelling all promotions available