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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
if it is stated in your policies, you can charge his credit card with your terminal. The credit card information can be found on the confirmation letter. If this doesn´t work, there is no way out. I´m afraid that you will never receive the money.
Good luck !
there is no way to charge the credit card through the Booking.com extranet. This option is not provided. Moreover, it is not advised to charge a guest´s card if you have not communicated it before. If you want to charge a card before arrival, you should state it in your policies. Otherwise you could get in trouble.
Have a lovely day