Sanjeev Kumar

Hi Tina,

please go to "rates and availability" - select "rate plans" and select which one you want to edit or remove. Hope this helps.

thanks

If it is a general booking and not a virtual card (means booking.com card) in that case you can pre-authorize the card by taking the card details from booking.coma and pre-authorize it, but before doing it I strongly recommend to check your policy and amend it accordingly.

delete previous room rate from where???

Quite a long message, but well explained. we pay £350K+ as group to booking.com per annum. This is the way forward if you want to be in business. Just think that without any OTAs how you could have advertised or market your business. Think it is a marketing cost and then add your profit on top of it. Its look easy to say but difficult to maintain, however that's the way it is now. You should be ahead of your competition this is the"mantra" i can advise :)

Hi,

Please change your booking policy, create 2 types such as one should be advance purchase / non refundable and another is general. Under NR - you can charge the card on the booking date and for general you can pre-authorize the card 48 hrs in advance for which you can use the booking.com help by changing your booking policy. I am sure this will help you.

we have suffered the same way, so please be assured that you are not the only one :)

kind regards,

sanjeev

Hi Erin,

Yes, we do provide safes and minibars in our hotel, not sure if that will work with yours or not. Though we haven't received many appreciation so far, however, it is always a great value to add. Meanwhile, I would advise to add a coffee vending machine in lounge area with some fresh bakes for residents to use at no cost. I do not know much about your hotel so it is hard to advise.

Regards,