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We are a small exclusive B/B but we find it frustrating as well as BDC seem to compare all small properties against larger hotels, motels especially on the rate intelligence report but also with some B/B they do not offer what we do and charge accordingly which is confusing when you compare the report against another property.
Our accommodation is a little surprise to our guests when the arrive they have everything that they need, home made cookies and fresh milk, fruit from our orchard when in season. A book on things to see and do we point them in the right direction for all the special spots.
Cleanliness has always been one of our top priority, good quality towels and linen are a must, fluffy dressing gowns for relaxing after they get out of their own private spa bath in winter to sit in front of the fire in their room.
Guests only meet another couple at breakfast or if they book dinner in our private dining room where we provide a complimentary bottle of local wine and they have al a carte dining. We do ask guests in advance what they would like for dinner so we can source the freshest produce as we are a far drive to the supermarkets. We do also ask guests their choice for breakfast as we have an extensive menu, with home mad preserves, jams etc and the choice of 3 mains.
We have been doing B/B for the last 28 years and still not tiring. When we get a review that is not up to our standard it is as one guest said that they cannot handle the luxury that we offer.
Gillian Innkeepers House
Hi Fellow operators,
We have been in the industry for some twenty seven years and each day something new happens and people still amaze me, we have a purpose built two bedroom guest house,which was part of a larger complex 8 bedrooms and a restaurant, but offer our house guests al a carte dining seven days.
After we receive a booking from booking.com we send each guest a confirmation letter advising them of how to find us, plus a copy of our evening menu should they care to dine in. I am always there to greet them and show them into their suite, home made biscuits and fresh flowers are also put into the room as is fresh milk.
We do all our own laundering, fluffy towels and robes which we are always being complimented on, and how lovely and clean the room, walk in robe and full sized bathroom is with all the little extra's.
Both suites have folders in them for things to see and do, plus the WiFi password, we try and get the guests to explore as much of the area as they can whilst they are staying here, or they just want to relax by the pond under a shady tree with a good book.
I make a lot of home made preserves as we live in fruit growing area, plus jams and marmalade from local fruit or out of our garden, plus cereals, yogurt, variety of teas and coffees are provided at breakfast and in there rooms, a cooked breakfast is also available plus the option of scrambled eggs with smoked salmon.
Our guests enjoy rain water showers and spa baths in fact we use it for everything it is a luxury but the guests love it and the number of times people say how different the tea and coffee taste.
We like to give our guest space but we always find that they love to come into the kitchen to have a chat which we enjoy and help them to see the best wineries and places.
Just a few of the things we like to do and offer