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I don't pretend to have all the answers why our guests give us a great review score. We are as always humbled by our success and are grateful for the good opinion of the people and families who stay with us, we work hard to deserve it. I believe there are many factors that create the magic that make people consistently review our property with a high score, most of those reasons are stated above, cleanliness, good interior design, spacious rooms, personal touch, a well positioned property for location, main attractions etc are all part of it, but I would say the key is that guests should walk away with a feeling that they got a little bit more than they paid for. The experience you offer should always exceed the expectations of your guests, not by much, just enough to make them feel that they are getting excellent value for their money. Whatever "extras" you wish to add, be it service, a jar of home cooked jam or just a well tended garden, it must leave your guest with the feeling that they were lucky to have found your place.