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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
Any solution to this problem yet?
TripAdvisor won't sync booking.com iCal automatically. Everytime I open my TripAdvisor calendar it says click here, here, here and here during which it manually sync all my booking.com iCal. Which of course means guests will instant double book whenever the tripAdvisor calendar gets out of sync between manual sync. Seems like the booking.com iCal format is goofy requiring manual sync in tripAdvisor ?
this appears to be a bug or foolish mistake in the application. you can "upload" but they are not displayed yet in listing. Kind of backwards way to roll out the feature.
poor execution. never add a feature until its ready. and if you implement half way - warn users. i too uploaded 360 photos and wasted 15 minutes trying to figure out where guest prospects can see them. they cant ! there is no warning saying you can upload now but we dont know when guests can view them !
Only Booking com can add a cleaning fee and security-damage deposit. The functionality is not available for hosts to perform these tasks online in the extranet. That is what Frederic told me when I called into Host-Customer-Service. Furthermore, cleaning deposits can only be added by phone by Host-Customer-Service and it will show up instantly in Property > VAT/Taxes/Charges. (see attached screen shot) Security-Damage Deposits are to be requested in Property > Your Descriptions > Fine Print (see attached screen shot)
It appears the online help article is out of date for new hosts.
It appears the functionality for hosts to add-update cleaning fees remains available for some hosts and so the help article applies only to them. It appears that new host accounts going forward do not have online controls to add-update cleaning fees.