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It's nothing to do with any rate plans, those are all in place. When I first started I asked for a minimum stay of 2 nights on each property & I now want to increase that minimum but can't see anywhere do do it. I have looked under all the headings & the subsequent drop down menus on the extranet but nothing there.
Hi Malinka, sorry you've had problems but, selfishly, glad that I'm not the only one! There are clearly problems with the Extranet, I have now sent 10 messages to them & it appears that they have only received 2 in spite of the fact that all 10 messages are showing as sent in my inbox! Yesterday I received a direct email from them & it has taken me nearly 2 hours to work through it and reply to them - they have promised to refer the matter to somebody of senior rank - I wait in hope!
From the phraseology you have used, it looks as if you work for Booking.com & if so, why don't you just get the relevant department to contact me?
P.S. There is no local number to phone & I suspect that any phone call to the number given would be protracted & expensive.
I know you're trying to help but I have no idea what you mean by "a third party channel manager" or an "incorrect room inventory setting for room type"!
I also don't know what an agent service that you refer to is & I know there is a device you can get for mobile phones but it costs over £500 & is way beyond my means.
This was supposed to be a way of supplementing my pension in a reasonably trouble free way but it's turned into an excellent way of raising my blood pressure instead.
I have just gone over my sent messages again & there have been 8 & the first one was sent on 10th July not 11th, so it is now well over 4 days they have been ignoring me in spite of the fact that when the first message was sent, the receipt said it would be replied to within 1 day.
Can you tell me why they've just done it again - I have one apartment & it has been booked by Booking.com since May for a 7 night stay from 24th July, it is filled in on my calendar correctly & they have just accepted a booking for 31st July to 3rd August! I give up, I think I'm just going to cancel everything & terminate my association with these awful people.
Thank you for responding but you obviously don't understand my situation or my anger that I have had no response from booking.com. Regarding phone calls - I am living in North Macedonia but am British & I don't know anyone who's command of the English language is sufficient to conduct a phone call on my behalf & they would have to be familiar with the extranet pages.
I can assure you that I DID NOT cause the overbooking, it is a serious error on their part & after 4 days now, they have not responded. They were also at fault in accepting the booking for 5 people instead of 3 - messages about this have also been ignored.
I have been listed with Airbnb for the same length of time & have never had a problem, indeed, when I had quite a few queries in the beginning, the longest I waited for an answer was 4 hours!
I find the attitude & behaviour of Booking.com completely indefencible & their use of the word "partner" a gross misuse of the English language!