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These are some of the things I have put into my two bed and breakfast rooms which are in response to guests' conversations over the three years we have had a B&B:
1) Tiny fridge in which I put a small jug of FRESH milk (absolutely NO UHT stuff!) Also cartons of complementary apple and orange juice
2) Small safe in the wardrobe
3) Removable lighweight stool for the shower (can double as suitcase support)
4) Grab bars in the shower (removable)
5) Long shoe horns
6) Portable two sided magnifying mirror (so guests can do their make-up at a window)
7) Bowl of fruit with fruit knife and plate of biscuits
8) Wide range of teas and coffees including decaffinated. Sweetners as well as sugar
9) No limit on number of towels used
10) Organic shower gel, shampoo and conditioner and hand wash (all locally produced but also available via internet (Just-soaps at Cossington)
11) Face clothes and shower caps
12) Cotton buds, cotton wool balls and makeup pads
13) Supply of toothbrushes toothpaste, sanitary products and ear-plugs in the bathroom cupboard
14) Boxes of tissues in the bedroom and bathroom
15) A supply of local information leaftlets as well as notepad, visitors book, spare pencils and pens and scissors and a range of spectacles are also there for guests' convenience.
16) Rooms have black-out blinds for those who like to be in total darkness regardless of time of year or time of day
17) TV with CD player and fast Wi-Fi
18) Lastly I am totally flexible about breakfast times. I have done a cooked breakfast for 5.30 am!
Hope this helps and I would be very interested to hear from anyone who has other suggestions.
I don't do home made preserves and I no longer make the bread (used to but too much was left over) but my price reflects what I do and I get consistent positive comments about being good value for money. Everywhere is immaculately clean - spotless. I treat the guests as I would like to be treated. Friendly, helpful and interested. I provide a very big selection of teas and coffee in the rooms - lots of herbal and decaf ones too. There's also a plate of chocolate biscuits and a large bowl of fruit from Aldi. (Aldi also do great super seeded bread and 97% pork sausages) I also have a mini fridge in each room with a jug of fresh milk and cartons of orange and apple juice. Guests loathe UHT milk. The beds are very comfortable with electric blankets and silk pillows. The ensuite bathrooms have plenty of towels and face clothes and I show them where they can help themselves to more towels as required. In the bathroom I also supply shampoo, conditioner, shower gel, hand wash, nail brush, and supplies of personal hygene products, razors, new toothbrush/paste etc in case they've forgotten something. Also ear plugs, cotton budgs, wipes, etc.etc. Each room has a TV with DVD slot and very fast wi-fi. Also a multi-plug charger for any device. Guests can make use of a travel cot, high chair and potty loo seat plus kiddies bowls, plates, etc. I put on the bed soft cuddly toys for any child up to 5. There are a rack of brochures about local activities in each room. I am totally flexible about breakfast - guests select the time they want it and what they want to eat.Guests are always asked the night before what they are likely to want so, if its a traditional fry-up, I can then have everything except the eggs ready when they get round the table. Because we only have two rooms for B&B (can sleep up to 7) I sit everyone round the kitchen table. I think I get good reviews because I listen. We've only been doing this for just over 2 years and its guests' suggestions which have enabled us to improve. eg. providing a knife in the fruit bowl, a long handled shoe horn in the rooms, a magnifying movable mirror so women can put their makeup on using daylight near a window. Having said all the foregoing, we find the whole thing great fun. You have to accept you wont get it right for everyone all the time. And you absolutely should not let a lower mark upset you. Someone else said they were marked down for 'location' or 'facilities'. Me too. When I asked what facilities would have helped, the answer I got back was that because they didnt use the pool or the gym they felt they couldnt give me full marks!!