Raj Pal, Owner of German bed and breakfast Prime Hotel 20, had no previous experience of running a property, but now regularly scores high reviews. He shares his learnings with Click.

James Woolley, Managing Director of accommodation portal ComeToCapeTown.com, shares his insight into creating an experience that stays with guests long after they return home

Sudarshi Weerakoon runs Tunnel Gap Homestay in Ella, Sri Lanka. In 2017, when two guests arrived in a terrible state, she went beyond the call of duty to make their stay an unforgettable one. In fact, her dedication to hospitality earned her a nomination for a Booking.com #BookingHero

Karen McClelland, Guest House Proprietor of Blackburn Villa B&B in the Scottish town of Ayr, was recently crowned winner of #BookingHero, a campaign to find partners who had displayed extraordinary hospitality, nominated by Booking.com customers. Karen shares her tips for success

Ana Castro, Manager of Hotel Sacristía de Santa Ana, a 3-star boutique hotel in Seville, knows a thing or two about guest experience, having been in the industry for over 20 years. It recently revamped its breakfast offering based on guest feedback and improved its review score as a direct result

Francesca Smith, Owner of Powder N Shine, a collection of four ski chalets and two self-catering apartments in Les Menuires in the French Alps, shares what she’s learned since setting up her chalet holiday business in 2009