CEO and Founder of TMGroup, a Vietnamese travel company with hospitality and aviation businesses under its belt, Tran Trong Kien’s success was born from humble beginnings as a medical student in Hanoi. Here, he tells Click. the lessons he’s learned along the way

Marco Lemmers is the CEO and Co-Founder of Conscious Hotels, a sustainable hotel group based in Amsterdam, Netherlands. He left a successful career in financial services to enter the unknown world of hospitality in the pursuit of a role with more passion and connection - here’s what he learned along the way

Ed Templeton and his wife Sofie set up Soul & Surf in Kerala in 2009 as an experiment, in response to their stressful lives in the UK. A decade later, they have three permanent locations and over 100 staff members. Here, Ed reveals what he has learned since starting

Eugene Staal, President of Penta Hotels, shares the biggest lessons he’s learnt since being in the industry and why he believes being kind trumps being right in business

Remarkable guest experiences are the foundation of the travel industry, something Booking.com’s Guest Review Award winners know well. Rehab Mabrouk, Guest Operations Manager at the Atana Hotel, Dubai, shares his tips for success

Sudarshi Weerakoon runs Tunnel Gap Homestay in Ella, Sri Lanka. In 2017, when two guests arrived in a terrible state, she went beyond the call of duty to make their stay an unforgettable one. In fact, her dedication to hospitality earned her a nomination for a Booking.com #BookingHero