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A bad review of your property doesn’t have to be the end of a good day. Tackle negative reviews speedily, productively, and gracefully with this straightforward, six-step process
We all know the term overtourism and often envisage hordes of people descending on a single destination, but what’s the reality once the bookings come flooding in? Click. talks to those at the coalface to find out the pros and how to manage the cons
Where is responsible business heading and what can smaller properties learn from global chains? Click. talks to Inge Huijbrechts, Global Senior Vice President of Responsible Business at Radisson Hotel Group to learn more
For a small country, Slovenia has no problem attracting tourists to this compact corner of Central Europe. But it’s also finding ways to keep things sustainable, using everything from blockchain to green schemes

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