You could also set up automated messaging to send to guests that have booked with you and advise them of any extras you provide at the property. You can set these up here.
Preferred is an exclusive program to boost your visibility to our top 30% of partners.
For a small increase in commission (can differ per country) you will see a boost in visibility with special "thumbs up" tagging. We've seen properties that have joined receive on average 65% more page views and and average of 40% more bookings. Click here to see if you are eligible to join.
If you are referring to the Partner Performance Investment Programme, please reach out to your local support team via your Extranet Inbox, as this is only available in certain countries at this stage.
You will need to speak to your local team for more data on what is happening for searches for your area What we have so far seen globally is that Partners who have implemented the 'Flexible 1 day' policy have increased their visibility by 23%, leading to more bookings.
With regards to your cancellations I would recommend taking a look at the Cancellation Characteristics report in your extranet. This data can help inform your decisions around cancellation policies. Here is a great article on how to use the report, manage and understand your cancellations.
Thanks for your reply! Totally understand what you're saying here. All markets are different and can attract different types of guests, so it is important you do what is right to protect your business at the end of the day.
Worth talking to your local team to understand what may be happening in your area and if there may be any changes you could make to ensure you are all set up to target the right guests.
My name is Colleen and I am an Account Advisor here at Booking.com. Thanks for your post! Its a great question that I get asked a lot.
We have a few tools in your extranet which you could take a look at to better understand and manage your no show issue. Firstly it is important to keep track of no-shows and cancellations properly. Here is a step by step guide on how to mark no shows/cancellations in the Extranet.
If marked correctly you can then monitor the data using the Cancellation Characteristics Report. This will give you an overview on your cancellations, no shows, when they occur and how you compare with your competitors.
Once you understand the patterns here are a few steps you can take to prevent no shows as well as cancellations from happening -
Manage your cancellation policies by specifying whether you are offering free cancellations and in what time-frame as well as taking a prepayment to secure the booking
Offer trusted online payment options such as PayPal. Not only does this reduce cancellations but you will secure your revenue at the time of booking.
Offer compelling prices - Guests might cancel if they find a comparable room for a better price elsewhere, or the same room for a cheaper price listed on a different website. Check out your Price Quality Score to keep track of how your prices are displayed on other channels.
There also may be the option of "Payments by Booking.com" where Booking.com facilitate the payments for you and you will receive payments via Bank Transfer. This however is not yet available everywhere. You will need to contact your local team for more information.
I hope this has helped. Please comment again if you need any further information and I will do my best to assist. Alternatively, you can reach out to your local team through your Booking.com Extranet Inbox.
My name is Colleen and I am an Account Advisor here at Booking.com. Thankyou for your post. I've spoken with many properties that are in the same boat trying to tackle cancellations.
There a number of factors that could contribute to higher cancellations. To help understand these and where you can improve, we have developed a few tools in the extranet.
Cancellation characteristics Report - This report can help you analyze your overall cancellation and no show rate, when your cancellations occur and how you compare with your competitors. You can use this data to take actions to improve your properties overall performance.
Once you have an understanding of your property’s cancellation patterns, you can take steps to prevent cancellations, reduce their impact, and secure revenue. Below are a few things to consider -
Manage your cancellation policies by specifying whether you are offering free cancellations and in what time-frame as well as what charges may apply.
Offer trusted online payment options such as PayPal. Not only does this reduce cancellations but you will secure your revenue at the time of booking.
Offer compelling prices - Guests might cancel if they find a comparable room for a better price elsewhere, or the same room for a cheaper price listed on a different website. Check out your Price Quality Score to keep track of how your prices are displayed on other channels.
I hope this information has helped you. Please feel free to comment again if you have any more queries and I'll be happy to assist further. Alternatively, reach out to your local team via your Booking.com Extranet Inbox.
Thankyou for your reply. I am sorry that you continue to have troubles with the calendar.
So the team can investigate further for you, please contact us through your Booking.com extranet Inbox. In the extranet click on Inbox then onto Booking.com Messages. You will see a contact us section where you can compose a new message or call us directly.
Hi Jens Weiser,
Thanks for your post - such a great question!
Right now we don't have any promotional package options. However as
BrookAve mentioned you can showcase any of these extras in your Facilities & Services, Descriptions or by adding photos.
You could also set up automated messaging to send to guests that have booked with you and advise them of any extras you provide at the property. You can set these up here.
If you need us again, we're always here.
--
Colleen G
Booking.com Partner Services
Hi UMA KUUP QUEST APARTMENTS,
Thanks for your post!
Preferred is an exclusive program to boost your visibility to our top 30% of partners.
For a small increase in commission (can differ per country) you will see a boost in visibility with special "thumbs up" tagging. We've seen properties that have joined receive on average 65% more page views and and average of 40% more bookings. Click here to see if you are eligible to join.
If you are referring to the Partner Performance Investment Programme, please reach out to your local support team via your Extranet Inbox, as this is only available in certain countries at this stage.
Hope this has helped with your query!
Kind Regards,
Colleen
Hi Noren Mouton,
Thanks so much for your comment and insight!
You will need to speak to your local team for more data on what is happening for searches for your area What we have so far seen globally is that Partners who have implemented the 'Flexible 1 day' policy have increased their visibility by 23%, leading to more bookings.
With regards to your cancellations I would recommend taking a look at the Cancellation Characteristics report in your extranet. This data can help inform your decisions around cancellation policies. Here is a great article on how to use the report, manage and understand your cancellations.
Thanks again for your input!
Best Regards,
Colleen G.
Hi Excellent Gues…,
Thanks for your comment.
Please reach out to your credit control team by sending a Message via the Extranet -> Inbox -> Booking.com Messages -> Compose new message.
Best Regards,
Colleen G
Hi M Adamopoulou and BrookAve,
Thanks for your reply! Totally understand what you're saying here. All markets are different and can attract different types of guests, so it is important you do what is right to protect your business at the end of the day.
Worth talking to your local team to understand what may be happening in your area and if there may be any changes you could make to ensure you are all set up to target the right guests.
Best Regards,
Colleen G
Hi Garden view apartment,
My name is Colleen and I am an Account Advisor here at Booking.com. Thanks for your post! Its a great question that I get asked a lot.
We have a few tools in your extranet which you could take a look at to better understand and manage your no show issue. Firstly it is important to keep track of no-shows and cancellations properly. Here is a step by step guide on how to mark no shows/cancellations in the Extranet.
If marked correctly you can then monitor the data using the Cancellation Characteristics Report. This will give you an overview on your cancellations, no shows, when they occur and how you compare with your competitors.
Once you understand the patterns here are a few steps you can take to prevent no shows as well as cancellations from happening -
There also may be the option of "Payments by Booking.com" where Booking.com facilitate the payments for you and you will receive payments via Bank Transfer. This however is not yet available everywhere. You will need to contact your local team for more information.
I hope this has helped. Please comment again if you need any further information and I will do my best to assist. Alternatively, you can reach out to your local team through your Booking.com Extranet Inbox.
Warm regards,
Colleen G.
Account Advisor
Hey there Paul Scanling,
My name is Colleen and I am an Account Advisor here at Booking.com. Thankyou for your post. I've spoken with many properties that are in the same boat trying to tackle cancellations.
There a number of factors that could contribute to higher cancellations. To help understand these and where you can improve, we have developed a few tools in the extranet.
Cancellation characteristics Report - This report can help you analyze your overall cancellation and no show rate, when your cancellations occur and how you compare with your competitors. You can use this data to take actions to improve your properties overall performance.
Once you have an understanding of your property’s cancellation patterns, you can take steps to prevent cancellations, reduce their impact, and secure revenue. Below are a few things to consider -
I hope this information has helped you. Please feel free to comment again if you have any more queries and I'll be happy to assist further. Alternatively, reach out to your local team via your Booking.com Extranet Inbox.
Warm regards,
Colleen G.
Account Advisor
Hi Clara Cruz Almeida,
Thankyou for your reply. I am sorry that you continue to have troubles with the calendar.
So the team can investigate further for you, please contact us through your Booking.com extranet Inbox. In the extranet click on Inbox then onto Booking.com Messages. You will see a contact us section where you can compose a new message or call us directly.
If you need us again, we're always here.
Colleen G
Partner Services