Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
In addition, my real concern was that if the client posts a low score but is too much of a coward to leave a comment, I cannot reply. This is very unfair.
Thank you David.
I was very upset that booking.com did not act, considering after some investigation I found out that the clients had spoken with them prior to the arrival date expressing concern that I was English.
After 3 consequent scores of 10, my property was given a 4 without comment. When I emailed the client for an explanation he explained it was because I was English and he would not have rented the property if he had known. I considered this racist and advised booking.com that I wanted the review removed including a copy of the email. Booking.com refused. With such overwhelming evidence put in front of you I still find it difficult to understand your refusal to remove this racist, biased review.