Informate con lo más reciente de las novedades del sector, análisis y artículos
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
All you need to know to succeed as a Booking.com partner.
Looking for expert advice on making the right decisions for your property? Explore our solutions designed to help you achieve your ambitions.
Find out how to get set up, and read about our services and features.
Sometimes there is no figuring possible. We just had a couple who after telling us how wonderful everything was, then left a poor review.
Face meets hand, move on...
BDC has a maximum rental of 30 days, and a default minimum booking of up to 7 days. You can ask BDC to increase the minimum booking but the maximum is is not possible to extend, at least in hotel mode.
Ask BDC directly if home stays are allowed more...
If the guest was meant to pay you directly then I'm afraid you have just learned a valuable lesson. ALWAYS charge the guest's card on arrival. No funds, no room.
Better still is to change your policies to payment in advance, if you have payments by Booking available to you it's a good tool to assure payment.
Alternatively, if you are able to charge a card off-line (guest not present) you simply charge their card at time of booking. Cancellations and no-shows almost disappear and the remaining ones still pay you.
Were the new properties registered on BDC before? If yes, let BDC know the change of ownership and then add these properties to you extranet.
If no, you must register each property, in its own right, with BDC. Once fully verified, again you can then add them to your extranet account.
There is a very easy way to obtain the missing CVC codes from the rear of the cards.
Simply report the card as invalid in the system, select missing CVC code as the reason.
All serious bookers will happily re-submit the card details WITH the CVC code. Those who don't you may cancel or not at your own will.
AFAIK you can't change the order even with an Agoda direct account!
Have both types as different offerings, then close out the appropriate dates on the calendar.
If it is showing and saved correctly in extranet then you'll need the techies at BDC to fix it.
Have you tried simply logging out and back in to see if anything changes, i.e. appears as hoped or vanishes completely!