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This looks like a booking confirmation.
Let him show you bank statment where it is clearly shown that 100€ was deducted from his bank account.
This mean, that you can colect damage deposit by sending them your bank account details and a deadline (after the guest made a booking). Obviously you didn't do so. Meaning you can explain to the guest, that you didn't colect damage deposit and they can check their bank statment if so.
To receive a damage deposit, you must request it first from the guest directly.
1. How did you colect the deposit amount?
2. What is your policy in extranet regarding damage deposits?
You'll have to contact Booking.com and let them know you're not able to accomodate them. Booking.com will then try to find them another place. You'll still have to pay commission for this booking (at least). You are responsible for confirmed bookings.
Thuild - Your world of creation (franchise)
Third party that offers CC solution if I remember correctly.
I assume you activated "Payments by Booking.com"?
They didn't specify which information?
You need to contact Booking.com support with a request to edit city tax.
No procedure. You would receive the payment if you have had activated "Payments by Booking.com". If not you should have collected the payment from the guest after the booking was made.