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Call 02086128000 for booking.com they are very good most of the time.
Call booking they are very helpful on phone. The odd time you get someone who doesn't know. Just try again.
If you go on to your extranet then go to property then policies you can go through it there. It will only change future bookings not ones already booked.
Play about with it til you are happy.
Hi All, Very interesting read from you all. I thought I'd throw my 2 cents (2p in uk). I've run a very small operation for last 2 years and so far have had very few cancellations. Due to the bad weather and at same time someone’s relative getting very sick I had 2 last week. 1st sent us a nice message asking for free cancellation as there flight had been cancelled this was night before arrival but my T&C's were if they cancelled within 14 days of arrival they lost the full amount. I replied that unfortunately I would have to take the full amount as it was so close to their stay. They were totally fine about it and I said if they wanted to come again we would look after them. 2 days later I had a another guest in different property and T&C's on it where different, if they cancelled within 14 days then they lost their first nights stay. On this one I said to guest if I get it booked as it's a weekend I will refund most of the nights stat but I would reduce the cost of the room to try and sell it. I have now changed my Terms on 2nd property to match first. I think they work the best and are as fair as you can get for both parties. So mine now are I take a deposit 14 days before arrival and its free cancellation until then. (This stops me have to refund people and have transaction fees.) If they cancel within the 14 days they are charged full amount of their stay. I will however refund if I get it booked again and just deduct for any reduced rates or fees. I think this is the best for us at the min anyway. Thanks
I was told on the phone to put it in as feedback but the place they told me to go I ended up here. I have sent it as an email as well and was told to go to help then feedback but ended up here again. Probably me being silly but at least it out there.
I have tried it with a property but I can't tell if it is working. On my channel manager I have tested it ( On Simulator )and seems to work but doesn't show up on pulse chat part. From anything I read or who I have spoke to I have been told that this wont work. It may be sent to the guests but not show up in the pulse which is my main point.
I was hoping that on here maybe someone had worked out how to do it or knew for sure it doesn't work.
I don't know where you are based but for me ironing is a pain. I take it to a laundry service and for abit less than £25 i get bedding for 2 singe bed and 2 doubles washed dried and Ironed.
Ahh sorry, yes had a read of there site. I have got better at using beds24 so going to stick with it a while. It does everything just have to take your time setting up. Compared to most it's a fraction of the cost over all.Thanks for the reply
I'm in the UK. What is the channel manager called?