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Isle of Wight Vacations

We own and manage a number of self-catering holiday homes on the Isle of Wight, UK
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7
Isle of Wight Vacations

External Review Score - is this new??

Partner feedback
2 respuesta/s
58 vista/s
hace 3 meses
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7
Isle of Wight Vacations

LastminuteDotCom - another BDC fail - guests not receiving information

Tips, tricks & more
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36 vista/s
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Isle of Wight Vacations

Community Hacked? Or Attacked?

Partner feedback
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51 vista/s
hace 5 meses
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7
Isle of Wight Vacations

Another Extranet Bug: Disappearing Pricing

Partner feedback
5 respuesta/s
33 vista/s
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7
Isle of Wight Vacations

Damage Deposits by Booking.com - AT LAST!!!!

Partner feedback
12 respuesta/s
328 vista/s
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7
Isle of Wight Vacations

Bugs: "It looks like something went wrong. Please try again."

Partner feedback
14 respuesta/s
243 vista/s
hace 6 meses
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Isle of Wight Vacations

What exactly are guests paying for?

Partner feedback
5 respuesta/s
47 vista/s
hace 7 meses
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7
Isle of Wight Vacations

Refund Scammers

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51 vista/s
hace 7 meses
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Isle of Wight … en respuesta a BDC have other websites as their partner websites. hace 3 meses
Tips, tricks & more
#Help #Guests
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BDC have lots of "partner" websites and causes lots of problems - another problem not mentioned above is that we can send information to guests (using extranet / automated messaging) but the guest won't get it because they didn't book on BDC ..... just keep your eye out and cancel where necessary .....

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hace 3 meses
Isle of Wight … en respuesta a I'm new to B.com. I have listed on Airbnb for a couple of years. hace 3 meses
Just joined Booking.com
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The BDC calendar sync doesn't work properly - full of bugs - search the community for "calendar sync" - nothing you can do about it, BDC refuse to acknowledge the problem - some partners suggest using a channel manager instead - search the community for "channel manager"

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hace 3 meses
Isle of Wight … en respuesta a Online payments hace 3 meses
Guest payments & finances
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We don't trust the VCC system - just look through this community to see all the owners / hosts / partners complaining about no shows, non payment and other VCC related problems.

We use Payments by Booking.com on all the properties we manage. This makes it just like AirBnB etc in that guests pay at the time of booking. We don't get no-shows. It can take a few weeks for the money to come through, but it comes.

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hace 3 meses
Isle of Wight … en respuesta a same day bookings hace 3 meses
Tips, tricks & more
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You can set the minimum advance notice when you're setting the pricing - easy from the Monthly view - if using the List view, you'll need to enter "1D" on every date, and be sure to double check because if you put "1" then it can be taken as 1 hour instead of 1 day.

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hace 3 meses
Isle of Wight … en respuesta a External Review Score - is this new?? hace 3 meses
Partner feedback
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We have a property on AirBnB with straight 5/5 reviews ..... the same property on BDC has an external review score of 10, so it's clearly pulled the data from AirBnB

But .... I'm disappointed that BDC have been working on this when there are so many bugs and problems with the entire BDC system ....

 

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hace 3 meses
Isle of Wight … en respuesta a Review hace 3 meses
Tips, tricks & more
#Help
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BDC allow just about anything in reviews. You can do little or nothing about it.

On the plus side, people will see one bad review among lots of excellent reviews as a problem with the person posting the bad review, not as a problem with the hosts or the property. Keep up the good work and don't let it worry you too much.

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hace 3 meses
Isle of Wight … en respuesta a Let us celebrate the diversity of world cultures hace 3 meses
Booking advice and updates
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I wish I could navigate the BDC culture. Maybe I will never understand a culture in which hosts and guests alike are ignored, problems with internet systems are ignored, and the staff spend time reading books.

I would love to celebrate BDC actually fixing one of the many bugs and problems in their systems. Just one. Even a serious response to a bug report would be a big step forward - something to give us all that little glimmer of hope that BDC is taking these problems seriously.

But yes, we should focus on the positives. AirBnB are making great strides forward. VRBO have been very responsive and are also making many improvements to their systems. The world does not rely on Booking.com and for that, I'm sure that many of us are very thanksful.

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hace 3 meses
Isle of Wight … en respuesta a policy for setting prices across various booking engines and price match guarantee? hace 3 meses
Partner feedback
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Base price and "top up". If base = 100, then AirBnb=104 and BDC=117 (not exact, this is just a very basic example)

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