Marshrose

this is clearly plain maliciousness coming from 'booking.com. no one else can post the reviews but them. the fact they duplicated it is just further evidence. the attitude of their staff is the same cold brush you off sick tone and they have been primed to do so. they have been trained to stand like a brick wall because they are intent on being malicious. it sick!

Booking.com you are really missing the point entirely in building good relationships with those that provide your income. what sane mind can find anything positive in anonymous, non specific, untrue, vicious comments which could be coming from inside Booking.com and not even from a guest. IF YOU CANNOT PROVE WHICH GUEST POSTED THE COMMENT IT CANNOT BE LEGAL TO POST IT. IT IS TANTAMOUNT TO DEFAMATION OF CHARACTER!! STOP IT NOW AND CHANGE YOUR WAYS. prove yourselfs honourable with integrity , after all , you also need our facilities to make your easy money while we take all the sweat and expense with pride , of the infrastructures we create. what is your case booking.com? are you deficient of understanding?why are you so stubborn & non responsive

well if we all cancelled our subscriptions there certainly are other options. they are not the only booking site and if their systems allow us to be destroyed on the www maybe not being there is more beneficial than being there. they have no business to run without hoteliers, as they dont own a thing. they make money out of the hardworking business and property owners. its a bit leech like with a back bite??

well there have been too many subscribers to B.com that have now complained of exactly the same scenario. high scores and then out of the blue 2.5 across the board.???? come on B.com, please dont discredit intelligent business owners with the the attitude they are stupid and cant work out they are being manipulated. this is not in line with average human behaviour, cannot be traced to a guest and makes no sense when hosts have had very good scores up till then. this is very clearly B.com themselves playing god with peoples life investments and sources of income to their own whims. maybe we should jointly start publishing that B.com is a very bad site, and leave them? not user friendly at all!! B.com what you are doing to peoples business's is disgusting. come to the table and remove the anonymous function which your are using to play manipulation on guest house owners. there is NO WAY!!!- that any of the 2.5 across the board scores are genuine. THEY ARE ALL FAKE. SAME PATTERN EVERY TIME!! REMOVE THEM ALL NOW IMMEDIATELY AND CHANGE YOUR WAYS. THIS IS EVIL.

WHEN IS B.COM GOING TO ACKNOWLEDGE THERE IS SOME MALICIOUS INSIDER MANIPULATION AT PLAY HERE.

THE EXPERIENCES ARE ALL TOO SIMILAR.

• HOTELIER HAS VERY HIGH SCORES & KNOWS HIS SERVICES ARE GOOD
• SUDDENLY GETS HIT WITH 2.5 ACROSS THE BOARD
• THERE IS NO JUSTIFICATION OR EXPLANATION
• THERE IS NO WAY TO REMEDY SOMETHING YOU DO NOT KNOW ABOUT
• THE PATTERN OF EVENTS IS ALMOST THE SAME FOR EVERY ONE OF US
• B.COM IS PLAYING GAMES WITH SOME PEOPLE BECAUSE THE PROBABLY ONLY WANT TO CONTROL THEIR POOL OF PREFERRED GUEST HOUSES TO A LIMITED NO OF FAVOURITES
• THEY THINK THEY CAN CONTROL US LIKE THIS, BUT BEAR IN MIND YOUR OVERALL RATING IS DENTED ON THE WORLD WIDE WEB
• FURTHERMORE, THE SYNCRO BETWEEN B.COM AND NIGHTSBRIDGE IS NOT WORKING VERY WELL AND IS CAUSING A MASSIVE AMOUNT OF EXTRA ADMIN TIME TO MANUALLY CONTROL
• THEIR BOOKING SYSTEM IS INSUFFICIENT. I GET A BOOKING FOR 2 ADULTS AND 1 CHILD, BUT SOMEWHERE ELSE ON THE FORM IT SNEAKS IN THAT ITS 4 PEOPLE, THAT ONE DOESN’T SEE WHEN YOU LOOK AT THE BOOKING THE GUESTS ARRIVE, ONE EXTRA PERSON, NOT PAID FOR, AND NO BED PREPARED??
• MY MINIMUM BOOKING POLICY SAYS 4 DAYS OVER EASTER. THEY JUST SEND ME A BOOKING FOF 2 DAYS AND EXPECT ME TO HONOUR IT. THAT IS THE POINT OF IT SYSTEMS IF THEY DON’T WORK
• IT SEEMS B.COM JUST WANT TO PLAY THE LARGE NUMBERS GAME BUT MESS UP ON SERVICING THEIR CLIENTS??
• B.COM – ARE YOU GOING TO REMEDY THIS. ENOUGH PEOPLE HAVE THE SAME REAL PROBLEMS WITH YOUR SYSTEMS.
• NO ANONYMOUS COMPLAINTS. NO BLOCKING OWNERS FROM BEING ABLE TO RESPOND AND MORE IMPORTANTLY, FROM BEING ABLE TO REMEDY ONCE THEY KNOW WHAT THE PROBLEM IS (IF THERE IS ONE!!)

Problem is you cant respond to Anonymous!! perhaps we should can B.com

we also have no guarantee that B.com themselves are playing the tables to suit their favourites because they can hide behind the anonymous. BOOKING.COM YOU ARE LEGALLY OBLIGED TO PROVE TO THE HOTELIERS THAT YOU HAVE A GENUINE COMPLAINT AND TO VERIFY IT, OR STOP THE ANONYMOUS THING WHICH IS ONE SIDED AND NOT TRUSTWORTHY AT ALL. YOU ARE NOT PLAYING FAIR. THIS IS FOUL

Indeed i have also had 2.5 but my others range 8-10. how can that be for the same service??? furthermore, the review was posted in Jan. i have followed up all my Jan guests, all were ecstatic about service and said they had not posted the review. In fact i have an in house review form they complete for me manually before they leave, and this does not match up either. if only booked guests can post reviews, this leaves booking,com guilty of meddling. and they hide behind the anonymous thing??! this is ridiculous. they are damaging partners. so what is the ulterior motive. or are there partner owners of booking.com that want to control the market to their own benefit. in that case, we should all remove ourselves from booking.com as they will do us more harm than good. better no reviews and no presence on a website that does you harm!!! booking.com you are the least user friendly to owners already. now this. are you going to do anything about it, or are you proving that you have other motives in breaking down a percentage of the industry?? your consultants answers are very glib and pre orchestrated when one calls in to query the matter. this is a set up surely??