This is not correct, as Mr Imam said it is a last minute booking.
We can not use the request to cancel button, if it is later than 48 hours before check in.
Therefore, the only solution is either inform the guest to contact customer support, or the property to contact partner support-if reachable-to make all the necessary actions.
Send an email also from the extranet ,except calling.
+30 2111211610
Hello, you can go to Inbox, Booking.com messages and at the middle of the page on your right you will see this number
Hello, I don;t know if it will work, it depends on the country and the banks probably.
There is a system that is called ecommerce.
If you have it in your country, you can activate it.
This will give you full access to your bank account and allow you to do charges on cards as well, through the safe environment of your bank.
Contact your bank and ask for this. It will save you, if it is available.
My advice is not to activate payments through booking.com , as i read from many of partners they do not take their money, at least not soon enough.
Hope it have helped a lttle and good luck
No, if you do not charge them, BDC will not charge commission either. Make sure you have informed them accordingly.
Also, check the next payout invoice-if they have charged you commission for this reservation, make a dispute.
Hope this helps
Hello,
Mark the cards as invalid-they will not respond eitherway (we had the same issue), and cancel them the next day.
If they send you an email with a link, do not open the link.
And report it to Booking.com
Hope it helps
The system have changed almost 3 years now.
The guest can rate all 6 categories and then put an overall score from 1-10.
If Booking.com accepts the payments for you and then sends you the amount of yours, then booking.com needs to refund the guest.
If you are using a virtual credit card
If you have not charged it yet, don't and ask booking.com to refund the guest and waive the fees for the guest.
If you have charged the guest's card, then you have to refund him.
Hope it helps.
In any case, go through extranet and send Booking.com a message
Inbox-Booking.com messages-compose new message (topic reservations)
This is not correct, as Mr Imam said it is a last minute booking.
We can not use the request to cancel button, if it is later than 48 hours before check in.
Therefore, the only solution is either inform the guest to contact customer support, or the property to contact partner support-if reachable-to make all the necessary actions.
Send an email also from the extranet ,except calling.
Hope this helps
Hello,
The six categories does not count, that is the "clever" systam of booking.com almost 3 years now.
The guest can rate all 6 categories, and then put an overall score from 1-10-as much as he desires...