I have the same problem. The total price shown to the guests is always lower than the one shown to me. This puts me in a very unpleasant situation to have to explain to my guests that they have to pay more than they planed. the difference is often not small, for example, the last time, on my Pulse app, the total price shown was 238eur, on my Extranet it was 224euros and on the guest's booking confirmation it was 202euros. As I can see this post is from 10 months ago and the problem still persists.
I've been hosting on b.com for almost a year now and I'm still not eligible for non-refundable and pre-payment policies which leaves me with no options for securing myself from no-shows and last-minute cancellations.
As for stopping guests from certain countries, I understand that this can be an issue regarding anti-discrimination policies. But I also had similar experiences with guests from a particular country. I'm almost certain that the problem is in cultural habits such as dropping garbage and food all over the place, ruining the towels and cooking utensils, using the kettle to cook things other than water, violating the non-smoking policy, etc.
I find that there's no use in blocking the person who booked the apartment since e.g. there were three other guests with him who can always book again. And should I add that this is a post-festum option available only after all the damage is already done and you as a host are left with the terrible mess for which you need at least a few days to resolve? this means you have to close the property in order to fix everything back. To set a damage deposit is not an option because you will probably get fewer reservations in the future and if there's no pre-payment option you should be happy to get payed at all after the guest arrives.
my overall conclusion is that b.com is doing a great job advertising my property but basically no other useful services for hosts especially in the beginning (very long beginning!) when no prepayment and non-refundable options are available.
I have the same problem. The total price shown to the guests is always lower than the one shown to me. This puts me in a very unpleasant situation to have to explain to my guests that they have to pay more than they planed. the difference is often not small, for example, the last time, on my Pulse app, the total price shown was 238eur, on my Extranet it was 224euros and on the guest's booking confirmation it was 202euros. As I can see this post is from 10 months ago and the problem still persists.
I've been hosting on b.com for almost a year now and I'm still not eligible for non-refundable and pre-payment policies which leaves me with no options for securing myself from no-shows and last-minute cancellations.
As for stopping guests from certain countries, I understand that this can be an issue regarding anti-discrimination policies. But I also had similar experiences with guests from a particular country. I'm almost certain that the problem is in cultural habits such as dropping garbage and food all over the place, ruining the towels and cooking utensils, using the kettle to cook things other than water, violating the non-smoking policy, etc.
I find that there's no use in blocking the person who booked the apartment since e.g. there were three other guests with him who can always book again. And should I add that this is a post-festum option available only after all the damage is already done and you as a host are left with the terrible mess for which you need at least a few days to resolve? this means you have to close the property in order to fix everything back. To set a damage deposit is not an option because you will probably get fewer reservations in the future and if there's no pre-payment option you should be happy to get payed at all after the guest arrives.
my overall conclusion is that b.com is doing a great job advertising my property but basically no other useful services for hosts especially in the beginning (very long beginning!) when no prepayment and non-refundable options are available.