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The issue might be that those properties wrote while registering that they are located there or they marked in their extranet that distance from it is 10 miles.
I would send it to Booking if the guests might be confused with it
I took few minutes and went on www.booking.com to check your property and then I explored Bengaluru and there you can see what properties are selling "better" than yours. I can see couple of them that are also 15-20 kilometers from the center but are different than yours in a way: they are in Preferred program, have genius discount and the prices vary in a normal range - but some properties that are more attractive than yours (newly built, have more amenities) have the same price as you. If I were you I would spend 20-3- minutes daily as a suest on www.booking.com to see from their point of view what would you book.
It would be useful to do some promotions just that the guest can see the price in red color on booking page :)
Hope it helps!
Hi Danie, I had a same issue with a house on outskirts of Dubrovnik Croatia last summer :)
The thing is that guests do search for certain city and if you are outside of it your property will show only when the city capacities fill up and the search results start stretch outside of it.
But good thing is that guests do not only search for cities but also they search for counties and regions too.
For example many of them will not put in just Dubrovnik in my case but will search for Dubrovnik Riviera. I suggest you go on www.booking.com and search the region or county and see the properties there: it will help if you can join Preferred Program (if you are eligible it is under Opportunity Center Tab) and also to experiment with Deal Of The Day promotion that will place your property to be first in search result within the region at least.
Hope this was helpful :)
Do you compare your property with other similar properties in the destination. Using the product called Rate Intelligence opened my eyes regarding prices in my city. Not sure if you have option for it under BookingSuite tab for it...
Understandable that the payment is needed if it is a bigger property but you could use promotions to boost your sales. Last minute promotion in no demand months got me more reservations.