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Communication with guests is key from the start of their booking, to the day the guest arrives home. Personal communication goes a long way. We simply thank our guests with a "thank you" message in their inbox for when they arrive home. To thank them for choosing our property, thank them for visiting our county and for leaving our property in a good order. Communication is key.
Our 2018 award was received with gratitude...thank you booking.com - it makes all the hard work worth it. If the award could feature on our advert, this would be a great bonus. This attracting more clients' to our property. Thank you again though....you don't have to do this, it's much appreciated.
Hello. Do any other properties have problems with guests taking batteries (from wall clocks and remote controls)? 99% of our guests over the last three years have been amazing, however this year we have had 3 different sets of batteries taken, by wonderful guests too. I now take spares when checking in the apartment, but wondered if anyone had any tips to avoid this happening.
We would love this function too! I would be concerned about taking down guests details, particularly with the recent permission rights with regards to individuals personal information. A function on booking.com which at the front end would enable us to send a promotion to all previous guests"....behind the booking.com scenes, all email addresses are withheld until a guest gets in touch. This would be awesome.