Skip to main content

Main navigation

  • COVID-19
      • Reconstruimos Juntos
      • Información y ayuda
      • Preguntas frecuentes

    Los viajes están volviendo lentamente, así que hemos recopilado los recursos y consejos más importantes para ayudarte a convertir la demanda en reservas de forma segura. Aquí encontrarás los últimos datos e iniciativas.

     

    Participa en las conversaciones etiquetadas como #Reconstruimos de la Comunidad de colaboradores

     

  • Ayuda para colaboradores
      • Ir a Ayuda

        Descubre cómo gestionar tu alojamiento y la extranet de Booking.com en Ayuda para colaboradores. Nuestros artículos dan respuesta a las preguntas que más se repiten entre nuestros colaboradores.

      • Colaborar con Booking.com
      • Los primeros pasos en Booking.com

    Descubre cómo gestionar tu alojamiento y la extranet de Booking.com en Ayuda para colaboradores. Nuestros artículos dan respuesta a las preguntas que más se repiten entre nuestros colaboradores.

  • Soluciones
      • Todas las soluciones
      • Guía de precios
      • Cómo gestionar las cancelaciones
      • Tranquilidad para tus clientes

    Nuestras mejores soluciones organizadas según las necesidades de tu negocio.

  • Comunidad
      • Ir a la Comunidad de colaboradores
      • Normas de la Comunidad

    Conecta online con otros colaboradores de Booking.com. Busca el hashtag #Rebuilding para ver los consejos pensados para ayudarte en estos momentos

  • Click.
      • Ir a Click. Magazine
      • Descubre Click. 2021
      • Acerca de Click. Magazine

    Siempre al día con las últimas novedades de Booking.com, y conocimientos y datos del sector.

  • Compromiso
      • Resultados
      • Valor
      • Relación
      • Asistencia

    Crecemos Juntos es un compromiso continuo para llevar nuestra colaboración a otro nivel. Descubre nuestras nuevas promesas y los progresos que hemos hecho.

     
Switch Language
Español
  • Europe
    • English
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Português do Brasil
    Middle East and Africa
    • English
    • العربية
    • עברית
    Asia & Oceania
    • English
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt
Inicia sesión

Secondary navigation

  • Extranet
  • Trabaja con Booking.com
user avatar image

pibomarco

Seguir
Ver su alojamiento
8
pibomarco

"I would like a quiet room. Is that possible?"

Partner feedback
3 respuestas
300 vistas
hace 9 months
pibomarco respondió a Channel Manager
Booking advice and updates
8

I switched from cloudbeds to Beds24.

  • Responder
hace 16 days
pibomarco respondió a Channel Manager
Booking advice and updates
8

I would suggest that you create a basic WIX website (no need to use Wix hotel), and then implement your freetobook booking engine in your website. 

  • Responder
hace 16 days
pibomarco respondió a Reply's to reviews
Tips, tricks & more
8

The negative reviews from guests are not a problem. They are here so that we as hosts can improve. The problem is how do you RESPOND as a host to a negative review. And naming your guests idiots is not the proper way even if they deserve it. No respect whatsoever.

 

Also I have 700 reviews in total (ofcourse you will find also negative reviewes) and you have just a few and already in so many conflicts just because of your "weak" communication. Since your low score is only for staff. I am not surprised as to why.

 

Another example how yo do not do it: 

 

Review:

+The beds were comfy and the unit very spacious

 

- We ran out of coffee milk tea and toilet paper so had 2 go and buy more

 

Ian reposnded:

"This is a conflicted review. They are self contained apartments. (not a serviced hotel). The guest did not request more provisions from us. (tea coffee and toliet paper) There were 4 rolls of toilet paper supplied and more spare toilet paper in the cupboards but they failed to have look. We only supply an initial complimentary breakfast basket, 1 litre milk, 1 dozen eggs, loaf of bread, large packet of bacon and tomatoes and cereal. Plenty of breakfast and other provisions were provided in the apartment before the guests arrival. The booker sent a third party person to check-in to the apartment without our prior authorisation. And the guest failed to follow house rules on checkout. The guests were playing tennis for 4 days so we fail to see how they ran out of adequate supplies when they were not there most of the time. Plenty of coffee, sugar and tea and toilet paper was provided for the 4 guests. Sorry."

 

I mean really? 

 

Another guest wrote:

"This house is well located, very comfortable and clean. However, the host is over zealous and pedantic to the point of being intrusive. We stayed three nights and I received a dozen texts and a phone call...."

 

Ian reposnded:

"Generally speaking, we don't like putting people down on social media. OMG. Do we have to explain ourselves through a public forum..? I don't have time for people being stupid on social media. No - not pedantic or over zealous. We don't recommend this guest to other hosts. The guests staying next door complained to us about this guest........"

 

I mean are the guests really the problem in your case or is it just you? You would like to change BDC system so that your behaviour would be more acceptable? As a potential guest I don't imagine after reading your replies to negative reviews and then book your place. Again the negative reviews are not the problem. But your RESPONSES and abviously the way you run your place is. You're lucky that this is just a hobby to you. 

 

  • Responder
hace 3 months
pibomarco respondió a Reply's to reviews
Tips, tricks & more
8

My advice is do not reply like Ian at Numurka does in his replies. Just one example how you do not do it:

 

Review 

 

"The apartment was in an excellent location. However, we were promised a “breakfast basket”, which never arrived. We were also constantly harassed by the host during our stay. He would often enter the yard unannounced to carry out “garden maintenance”. He also made contact to comment that the air conditioning was turned up “too high” on an over 40 degree summers day. He also complained about us “interfering” with a security light which needed “to be left on”. I booked the property on behalf of my parents who stayed for a week over Christmas as I had a baby. Ian was well aware of this fact but harassed both my mother and myself via text message through out their entire stay. When I made comment that I had complained to E____ and was actually thinking of taking it further, Ian attempted to cancel the booking and kick my parents out. Then once my parents had left the property, Ian again contacted them accusing them of stealing a barbecue lighter and plastic containers, this was definitely not the case. Ian is one of the most overbearing, interfering hosts I have ever had the misfortune of meeting. Disappointing really as Numurkah is such a great little town but accommodation like this give the town a poor reputation."

 

His response (14 Oct. 2020):

 

"what can i say as apart from them being idiots..? the 3rd party booker did not tell the guest about the rules of stay - its why we had so much trouble. the house rules were not followed."

 

That's really low and unproffesional from a host.

  • Responder
hace 3 months
pibomarco respondió a Hosts complaining a lot about not receiving payments from B.com
Guest payments & finances
8

But are you part of the "Payments by Booking.com" program? 

 

https://partner.booking.com/en-gb/help/policies-payments/how-can-i-join…

 

Since it is over a month probably you'll receive your payment soon. Recently Booking.com also announced they had issues with payments. For a clarification contact Booking.com via extranet and be patient.  

  • Responder
hace 3 months
pibomarco respondió a Cancellation on the arrival date
Guest payments & finances
8

Only guest can cancel their booking or you should mark at least a no-show the day after. You could also try to dispute the commission amount in the finance tab.

  • Responder
hace 3 months
pibomarco respondió a Review scoring system
Partner feedback
#BookingFeedback
8

Sure, we would all support this feature. Who wouldn't want a negative score to not be displayed. :) 

  • Responder
hace 3 months
pibomarco respondió a Review scoring system
Partner feedback
#BookingFeedback
8

I personally am not bothered about anonymous reviews because majority of them are positive, and I would preffer them to be shown publicly. Although your suggestion sounds fair I would approve it if we would receive only bad reviews which we don't. But because of one or two negative scores comparing to many positive ones it would be not in my interest. :) 

  • Responder
hace 3 months
  • Current page 1
  • Página 2
  • Página 3
  • Página 4
  • Página 5
  • Página 6
  • Página 7
  • Página 8
  • Página 9
  • …
Perfil creado
hace 3 years
Última conexión
hace 16 days
Conversaciones
1

Level

8
1388 puntos acumulados
Faltan 532 puntos para el
Nivel 9

Insignias

Primer post
Especialista en abrir temas
Participante activo
Foto
Sobre ti
Fan
Popular

Footer menu

  • Herramientas
    • Extranet
    • Booking Pulse app
  • Trabaja con Booking.com
    • Cómo participar
    • Empezar
    • ¿Por qué elegirnos?
  • Ayuda
    • Acuerdo de colaboración, condiciones y legislación local
    • Buscar por tema
    • Coronavirus: ayuda para colaboradores
    • Informa de un problema de seguridad
    • Contactar
    • Enviar una queja
  • Comunidad de colaboradores
    • Iniciar conversación
    • Descubrir temas
    • Acerca de
  • Industria del turismo
    • Click. Magazine
  • Soluciones
    • Todas las soluciones
    • Genius business
Switch Language
Español
  • Europe
    • English
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Português do Brasil
    Middle East and Africa
    • English
    • العربية
    • עברית
    Asia & Oceania
    • English
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt

Copyright © 1996-2021 Booking.com. Todos los derechos reservados. Sobre Booking.com | Declaración de Privacidad y Cookies.

Todas las referencias a “Booking.com”, incluidas las referencias a “nos”, “nosotros” y “nuestro/a” se refieren a Booking.com BV, la empresa que hay detrás de Booking.com™