David S

Hello

I am David from Montenegro, as I am getting older each year (naturally) I escape to older music of past generations :D Suggesting: JASON DONOVAN: SEALED WITH A KISS

Let me please introduce my self through conversation with booking.com and my fight to make things better for realtion booking.com - their partners (us)

/en-gb/community/migliorare-la-performance/meaningless-and-irresponsible-answers-review-team

As here is a lot of interesting nice people/booking partners I hope that you will find quite interesting my new topic and my endless fight to force some person/booking office in some country to do their job even better.

Well, find topic you are interested in and go on.. or open new one that was not discussed before.

I hope it will be some live streaming site for those who does not go.
Ps: Filipo, that would probably require some upgrades of pulse

Hi
Little of fun: Tell to guest that every time when he/she goues at bookimg site it will appear every time notify to leave revie ( but only when is log on on site)
Now they reminding you every time about it on site

Well first they send me a message that everything is ok with text and it will stay on site, then I was called by phone snd they told me also what you said 'its good for business' but also that thair team red review and that thay made decission that is all ok with review!!!! Someone tells you one site: that you are little man and don't fell in our traps... and its fine for them. And they told me that is against policy to change decission about not removal-what is horror in my oppinion!!! IF YOU SEE YOU MADE BAD DECISION OF COURSE THAT IS THE BEST TO FIX THAT- MAKR IT RIGHT. WE ALL MAKE WRONG DECISIONS IN LIFE AND IT IS FINE TO ADMIT IT AND TO DO IT RIGHT. I BELIEVE IN THAT!

Hello
I read booking.com policy for removing review and I am very dissapointed with booking decision not to remove review which I requested to be removed.

As its written one of reasons for removing review:
Remove reviews in certain situations:
-When the review includes abusive language, swearing, discriminatory remarks, language that negatively targets a staff member, or personal political, religious, and ethical viewpoints.

Review that I got 20 days later from guest that had very serious problem with alcohol is:
'Thoroughly, it’s a real little man who wants to be alert. Don’t fall into the trap of seemingly hospitable enthusiasm' Reservation: ***

As our rental of apartment is family bussines, We feel very offended. And if this is a way booking.com protect me as a partner than it is shame.

What is your oppinion?

You welcome.
I do not believe its that simple with forbiding to someone to make other reservations... I thing that is big problem issue including: ip proxi tŕack different emails of fake reservations and etc...

Hi Michails.
90% cancellation of reservations is not normal, it is very worrying situation and definitely you need to take a deposit or pre-payment IN THIS CASE as Angela told you. And as you mentioned, its necessary to establish contact with guest over whatsapp viber and etc...