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Account Advisor Shirley
As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com.
Hi Steve Crowder,
You can also set up a Maximum Advance Reservation restriction to prevent bookings being made more than XX months out. You can follow this guide to set up.
Kind regards,
Shirley E.
Hi Christopher Saunders,
I hope your local partner support have been able to assist but if you are still finding visibility an issue, it may be worth checking the basics:
Great to see you've been in the Opportunity Centre! If you haven't yet, you can also have a look at your Ranking Dashboard which will cover the points I mentioned before. The data here looks at the past 90 days.
Kind regards,
Shirley E.
Hi Irena Bekovic,
I hope this issue has been resolved for you. If it still hasn't it may be worth checking your restrictions to ensure that nothing is blocking your calendar from being available to guests searching. Your property will not show up in the search results if you don't have the availability that matches a guest's search.
Kind regards,
Shirley E.
Hi Apartment Krste,
You can check if you have won an award through the below link. Enter your property ID and, if you have won, you can also download your digital award kit.
https://partner.booking.com/en-gb/review-awards
Kind regards,
Shirley E.
Hi Désirée van Schaick,
If the guest has stayed with you before through Booking.com, you can mark their reservation as 'Guest Misconduct'. This will flag their account and prevent them from rebooking at your property.
If you are experiencing damages, I would recommend setting up a damage deposit and ensuring you follow this policy when the guest checks in. Damage deposits are a good way to filter out unwanted guests.
Kind regards,
Shirley E.
Hi Rebecca Hunter,
Our platform only accommodates instant bookings. We find there to be a much higher conversion and positive booking experience with guests who can instantly book.
Kind regards,
Shirley E.
Hi Redcliffe,
Please note this is only a Partner community. You will need to submit your request through your Extranet. Please send a message via the Inbox tab > Booking.com messages > Compose new message > Terminate contract. Then your local partner support will assist you.
Kind regards,
Shirley E.
Hi Suemcgrath,
In addition to the above suggestions, you can also mark the guest's credit card as invalid. This will send a prompt for the guest to update within 24 hours. If they are unlikely to stay (due to restrictions), they won't update their card details and you will be able to cancel their booking from your end via the Extranet.
This method can also be used if you had bookings cancelled where you did not charge a cancellation fee and wish to void the commission charge. Just select the option "Other did not charge cancellation fee" and this will void the charge prior to the commission invoice being issued so you do not have to dispute it later.
Kind regards,
Shirley E.