Campassi

I am not the expert. I am just a user like you. I have a similar issue, did some research, and copy&pasted this quote from Booking.com hoping to help others. I am in the hotel business. I decided not to report the guest misconduct because I have learned several things ... among them - people are far more motivated to post bad than good, - paying attention to a bad guest such as responding to a bad review is just what they wanted so I ignore most bad reviews, and - Google has told me on a recorded line, that they "are not concerned with the truthfulness of reviews" when I offered to prove that a person threatened a bad review if not given a free room.

To submit a misconduct report:

• Confirm that the info provided is truthful and accurate
• Agree that the info provided can be shared with the guest, who is the subject of your comments, as well as with third parties (including law enforcement). This includes the context of a data subject access request or a question from the guest as to why he/she is blocked from booking at your property.

To submit a misconduct report:

• Confirm that the info provided is truthful and accurate
• Agree that the info provided can be shared with the guest, who is the subject of your comments, as well as with third parties (including law enforcement). This includes the context of a data subject access request or a question from the guest as to why he/she is blocked from booking at your property.