Yes, I found it impossible to change the description, so I called Booking.com through their Extranet. It happened immediately and great help and service.
1. Look at the calendar and make sure the dates have a price against them.
2. Make sure you have not activated a promotion that has closed the dates.
3. Go to Calendar and Bulk Edit and look at the drop-down menu, check everything is as you want i.e. minimum nights stay for example.
4. If you are using a Channel Manager or sync calendar from another booking company, make sure that your dates are not closed out on one of those sites.
Go to Booking.extranet and follow the auto instructions. You will find a local number, in your location for dialing in. Have your property ID handy. Excellent service with wry knowledgeable and helpful staff. If you want to discuss a booking, have the booking number handy also.
This seems to be a bit of a recurring problem. There a few reasons why the listing may not be available for booking:
1. Check, through Bulk Edit, right-hand column, for a minimum length of stay. Is it correct?
2. Make sure you have a price on your calendar, no price, no availability.
3. Check availability (open or closed).
4. Check that your 'promotions' are not blocking the accommodation availability.
5. If you use a Channel Manager, check that it is not this or another site is blocking/closing the availability.
Please try these measures first.
Graham
Yes, I found it impossible to change the description, so I called Booking.com through their Extranet. It happened immediately and great help and service.
There could be a number of reasons:
1. Look at the calendar and make sure the dates have a price against them.
2. Make sure you have not activated a promotion that has closed the dates.
3. Go to Calendar and Bulk Edit and look at the drop-down menu, check everything is as you want i.e. minimum nights stay for example.
4. If you are using a Channel Manager or sync calendar from another booking company, make sure that your dates are not closed out on one of those sites.
5. If all that fails call Booking.com help line.
Graham
Go to Booking.extranet and follow the auto instructions. You will find a local number, in your location for dialing in. Have your property ID handy. Excellent service with wry knowledgeable and helpful staff. If you want to discuss a booking, have the booking number handy also.