95% of the posts are from partners who either want (1) bdc support not the partner community forum (2) should take some interest and look for the answer in the help file rather than get spoonfeeding.
Yes there is a 24/7 partner help - see extract from help file:
Call us
If you have an urgent question about your property or your partnership with us, you can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice.
Do you have an advanced notice reservation set up for preparation time? In my case it is two days - see screenshot below.
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice.
This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
So regarding your issue to get online you are not going to find the answer here and you need to contact BDC support via the entranet/inbox or the dedicated contact number for partner support.
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice.
Strange issue as typically the price you set up in the calendar/pricing is what is displayed on the customer facing site? Are you sure you do not have some promotion running or a discount for genius or possible a mobile discount rate?
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice. This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
So regarding your query you have two options (1) you go to the property layout and either disable the room (2) change it to one without the special needs equipment!
what is the ad you are referring to? do you mean the property? did you set up the calendar availability and rate cards?
Maybe @BrookAve can assist as I am lost to what you need.
yawn :o
95% of the posts are from partners who either want (1) bdc support not the partner community forum (2) should take some interest and look for the answer in the help file rather than get spoonfeeding.
Why do you find the need to paste the whole help file when all they need to do is contact support?
Yes there is a 24/7 partner help - see extract from help file:
Call us
If you have an urgent question about your property or your partnership with us, you can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice.
Do you have an advanced notice reservation set up for preparation time? In my case it is two days - see screenshot below.
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice.
This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
So regarding your issue to get online you are not going to find the answer here and you need to contact BDC support via the entranet/inbox or the dedicated contact number for partner support.
GL!
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice.
Strange issue as typically the price you set up in the calendar/pricing is what is displayed on the customer facing site? Are you sure you do not have some promotion running or a discount for genius or possible a mobile discount rate?
Hello and welcome to the BDC Partner Community forum where property owners/administrators easily connect with fellow Booking.com partners for the best tips and advice. This is not the BDC customer support helpline and BDC are only here to police/ administer the forum!
So regarding your query you have two options (1) you go to the property layout and either disable the room (2) change it to one without the special needs equipment!
Does this help?