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We do quite well with Airbnb. I agree.
Now, here's the last straw! First, an 80-90% cancellation rate! I did, however get one booking from a local family of modest means who came for only one night for a family gathering. I did not demand a deposit because it was a last minute rsv, and they cheerfully paid cash on arrival, a total of USD 75...
OK, so now BDC wants a commission; fair enough. BUT they want me to send $10.50 from here in S. America via wire transfer to a US bank. Not via credit or debit card, not via PayPal; they want a wire transfer to a bank in Chicago. The fee for the transfer would be 600-700% of the commission, or 100% of the total revenue including the commission, leaving me with a net loss, to which of course I have to add cleaning, laundry, the usual expenses!
I will send them a US check via the lost office which may or may not get to Chicago in a couple of weeks.
In the meantime, no more BDC for me! I'm outta here. Airbnb collects my rent, deducted their commission and deposits to my bank on time, every time. BDC may work in some countries, but not here.
1 or 2 more of what BDC calls "reserva tions" and "I'm outa here..." i got an email from BDC explaining that guests frewuently book several places for the same date (and of course rarely bother to cancel). BDC says i should be happy because these so-called rsvs mean guests are interested in my place. I say it means that BDC is wasting my time. Their system is outmoded, at least in our country.
Joey: i was simply saying that there are others like me who host in countries where BDC simply does not offer any credit card services. Any potential guest can click a button and you are stuck with a reservation that will probably be a cancellation or a no show. The only way to avoid a no-show is to request a deposit via PayPal and if the guest doesn't pay at in a reasonable time, cancel the reservation so the dates are again shown as available. Airbnb allows inquiries and gives a host a chance to respond and answer questions before the guest books by prepaying with a credit card. If you have a credit card option with Booking.com, you can count on prepayment, but others of us must protect ourselves against no-shows by requiring a deposit in advance. In my experience, 8 out of 10 (exactly) BDC rsvs have come to nothing bcz guest was never serious. AIrbnb rsvs are much, much more solid.
Joey, Booking.com simply does not offer credit card services in all countries, and for those where it does not, we are on our own. Guests can "reserve" by clicking a single button, without a financial commitment, and then it is up to us to collect a deposit. I have had 3-4 or in the last few weeks who reserve, take my property off the market for a few weeks, but never forward the deposit I request and I have to then request cancellation. I have a liberal cancellation policy with various services, but the problem with Booking.com is that "one click to reserve" makes it too easy for people to reserve one or several properties, when really they are just "thinkin' 'bout it."
It depends on the countries involved. I offer guests from our capital city the options of a deposit nearest branch of my bank, a check sent by local courier, or PayPal. From other countries I offer PayPal, which goes to my US bank in USD. Fees depend on countries and currencies involved. U shd ck w/ PayPal. Booking.com simply does not offer credit card pmts to hosts in this country, although Airbnb does. We have to handle billing ourselves and for small ops a credit card terminal is not practical. The Booking.com system varies btw countries. Here they are not much help and guests can just click a button and block calendar dates even if the "rsv" is whimsical.
PS, I keep the first reply and follow-ups friendly and polite, because in some cases the guest is quite serious about the rsv but for one reason or another has not been able to forward the deposit. I also am open to arrangements: one guest said you would make half the pre-payment on her next payday and the other half on the following payday, and seeing she was serious, I just send half on your payday and pay the balance when you get here.
Being nasty in the follow-ups will definitely drive away a guest who really does want to reserve.
I don't use PayPal invoices because there is (I believe--you should check with PayPal) an extra charge incurred. I suggest you merely send the guest a message via Booking.com, requesting whatever deposit or prepayment you require and the date after which you will cancel the rsv if no payment is received. Provide the guest with the e-mail address you use for PayPal.
A serious flaw in the Booking.com system is that there is no commitment is required from a guest who clicks on "reserve," but the dates will be immediately blocked on your calendar. Often guests will reserve 2 or 3 places, planning to see when the grandfather's great-nephew´s girl friend can get time off from work. If you respond immediately to the reservation and request a deposit via PayPal, supplying your e-mail address, the guest can make the deposit using a credit card, a PayPal balance, or any other form of payment that PayPal accepts.
If you don't hear from the guest one way or the other within a few days, the reservation is probably whimsical and you should request that Booking.com cancel the reservation, which they will do IF deadline you gave the guest is past.
In the past few months, I have had several guests who did not respond to my immediate reply, or the second or third follow-up, and did not forward a deposit. Other guests have responded to my first reply or the first follow-up and forwarded their deposits through PayPal, marking the payment "remittance to a friend" and that seems to work well.