Thank you. I tried again to reach the guest, this time phoning him directly (answering machine) and asking him to report or cancel, point blank. Finally he replied that he would agree not to come but , even if he had chosen an unrefundable booking, asking me to get his full reemboursement as I was the one cancelling.
That is for me a big loss but sort of making sense, so that is where we are and I am to support him with his asking of a refund.
You are right, security first, as they say. But people should have a better self-control or judgement and find by themselves when not to put others at risk and to cancel, instead of taking a risk without thinking about twice, making a good deal with their booking... and letting the host alone later, sounding unfriendly and getting the financial loss.
Again thanks for your support. I think Im to prepare a little message to be sent just immediately after the booking, about risks and cancellation policy for red zones/lands future customers, to help them realizing that they SHOULD better not to travel while the virus is picking up again...
Thank you. I tried again to reach the guest, this time phoning him directly (answering machine) and asking him to report or cancel, point blank. Finally he replied that he would agree not to come but , even if he had chosen an unrefundable booking, asking me to get his full reemboursement as I was the one cancelling.
That is for me a big loss but sort of making sense, so that is where we are and I am to support him with his asking of a refund.
You are right, security first, as they say. But people should have a better self-control or judgement and find by themselves when not to put others at risk and to cancel, instead of taking a risk without thinking about twice, making a good deal with their booking... and letting the host alone later, sounding unfriendly and getting the financial loss.
Again thanks for your support. I think Im to prepare a little message to be sent just immediately after the booking, about risks and cancellation policy for red zones/lands future customers, to help them realizing that they SHOULD better not to travel while the virus is picking up again...
Thanks.