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Can you give me a number to get an answer on? I called the customer support in the UK number a week ago, they said they don't deal with this kind of thing and to try to use partners on the extranet...still trying - don't worry about it itss one of those things that will sort itself out eventually I was just hoping for a quick answer - to be honest its too time consuming to keep getting referred around without any clear explanations.
Colin W
Yes I agree I would like that too. Just need to know what's going on
...marked as Payment Received (which is kind of false, but would mean that there is nothing for the guest to pay, therefore nothing outstanding).
If this is the case, then you need to collect cash, *if* the guests arrive. There will be nothing to transfer to your bank account.
This is exactly what I'm trying to find out, if I should invoice the guests or not. I take credit card payments 7 days in advance of arrival, according to my policies. I asked BDC to take off Cash on Arrival because I don't want it, I only put that up for 3 days at the very beginning then changed it as soon as my card was set up.
Eventually I may just ask the guests, its so hard to get a quick, clear answer from Booking.
Colin W
Just 'Received' - no details of amount
Well, as per my earlier post, I have now entered bank details. So just wondering why trhere is no invoice info available when payments were made 2-3 weeks ago. lets see what Mr. Barry /BDC Admin can explain.
On the finance page it says 'no invoices' and also no information under 'reservation statements' but the payments section of the reservation pages says 'received' one on Nov 12 than the other on Nov 18th. So I am still interested in the answer to my original question - where/when can I see payments received detail?
Colin W.
Hi Community Admin,
Ok so I have added my bank details. Another question, for my two reservations marked 'payment received' (the little green flag under payments), is it possible to see how much the guest has paid (normally should be 100%). Just to check that no payment balance is still due prior to arrival. - Refetring to
Booking numbers: *** and ***
Lastly, hen will my share of the two paid reservations be credited to my account?
Thanks for your help
Colin W. (owner)
I have another booking which is now marked by Booking.com as ''Payment Received''
- so the next big question is - where are those funds and when do I receive it, especially the deposit amount which I have specified needs to be paid 1 week before guest arrival?
This should be an easy question to answer, but I have had no communication from booking about any credit or payment, just the little green box on the booking page which says 'received'.
thanks again in advance for your help!
Colin W