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Officially, legally we are to keep records of all our income and declare it to the ATO when we do our BAS summary. That said, a wink is as good as a nod to a blind man, if there is no record of the cash coming in to the business..... need I say more ? There is something I learned many years ago, BBMFUA, Beautiful Black Money For Us All.
Sorry if I am digressing from the original cancellation policy question.
I am over the emergency of "death in family" reason to cancel, over the years I recall that 3 guests used this excuse several times over. On fellow proclaimed his fathers'death 3 times ! How awful to use such a tragic occasion as an excuse. We now take the first nights room charge as soon as the booking comes through. Guests are aware of this when booking but still approximately 1 in 15 bookings have a problem with their credit card. Either no funds, invalid card, card cancelled ect.. Then the procedure to tell BDC try to contact the guest and so on. It should not be that hard for us. If BDC took the prepayment (as do Expedia) then they would deal with the credit card failures not us.
Isn't strange world wide the OTA's have different commissions and payment structures. At this point in time for me in Australia BDC takes 12% & Expedia takes 15% commission from each booking. For direct bookings via your own web site that is controlled by BDC they take 10% commission.
You now know I have a 20 room older (1960's) motel in regional Victoria, Australia. So may I ask your location and business ?
Good Morning M Adamopoulou , I am located in Victoria Australia.
Several years ago we stopped room service for breakfasts. We now offer complimentary breakfast, self .served in our dining room open 7.30am open - 9.00am close. Hot breakfast is available in the same location during the same hours if ordered & paid for the night before. Complimentary breakfast includes 5 different cerals, 3 juices, 7 toast toppings, coffee, tea, ice water. Easily prepared the evening before and longest time for set up in the morning is the chain toaster heating up. All the mess is in one place.
I also find more cancellations, invalid credit cards, fake credit cards, nonsense phone numbers are most prevalent with Booking.Com customers than any other OTA. I wish Booking.Com took all the pre payments for bookings. They do not do that here in Australia. They do offer the guest prepaid or pay on arrival. most choose pay on arrival. We have a 48 hour cancellation policy charging the full booking amount in default. The offending false information often results in no shows followed by loss of revenue. If Booking.com was responsible for all payments we would not have to deal with the awful guests who provide invalid information.
I refuse to, and my accountant advisory also agrees not to issue any receipts or paid invoices to guests who have prepaid to BDC. They, BDC, received the payment therefore they should issue the receipt / paid invoice. Any guest who pays me directly is welcome to my issuing a receipt to them.