Recently I had a guest who has left a bad review because the brought 9 guests and the house only catered for 8. There were no extra blankets so the 9th guest had a problem to sleep on the sofa with out any blankets. I contacted Booking.com and even though the guest did not respect the policy/rules and came with an extra guest they were adamant that they would not remove the bad review...
I was not even allowed to mark the guest as a BAD GUEST as they (booking.com) saw no wrong in the situation.
Bad reviews on us also effects them at the end. No bookings for us = no comm. for them!.
No I didn't charge them extra for the extra guest as our property is charged per night.
Hi All,
Recently I had a guest who has left a bad review because the brought 9 guests and the house only catered for 8. There were no extra blankets so the 9th guest had a problem to sleep on the sofa with out any blankets. I contacted Booking.com and even though the guest did not respect the policy/rules and came with an extra guest they were adamant that they would not remove the bad review...
I was not even allowed to mark the guest as a BAD GUEST as they (booking.com) saw no wrong in the situation.
Bad reviews on us also effects them at the end. No bookings for us = no comm. for them!.
Keep well!