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Thank you for your post. Simplicity is indeed very important - I will keep your advice in mind and think where do I need to aply it more.
Katerinka - I understand completely what you mean that being to kind to the guest easily makes you a target. But only experience through the years teaches you where is that thin line.
Maria - luxury in simplicity - I like this moto already!
Thank you for your shares! Very interesting read!
Dear Katerinka12 ,
thank you for your share.
Do I understand you correctly? You treat your staff as slaves? Probably not but this can be understood from your post therefore be careful how you form sentances. You probably meant to say that guest treat your staff as slaves since they never say no to them. Why are they scared of you?
thank you for your post and feedback. I am very pleased we are sharing experiences between each other and thinking of new ways to improve our guest service.
Your situation has special challenges indeed and requires additional creativity and being innovative.
In case I come accross any additional ideas, I Will share them with you.
That is a very good question - having a bed weather to-do list up your sleeve is a must in my opinion. Especialy if you are in the Alpine area like we are.
We have a document on our desktop where our receptionists enter different ideas and suggestions for a rainy day. So far we have different activities listed such as:
- culinary delights - Bled wine tasting and traditional cuisine tours;
- welness center visits;
- local museums;
- indoor family games and board games;
- in the summer - swimming and running, why not! Go outside the box and try something unconventional. Running in the rain or swimming in the rain is a special feeling and experience (if it is not cold enough of course) - few guests tried it and they were trilled :)
All the best!
Thank you for your shares - gave me some new ideas :)
Keep on the good work!