Les voyages reprennent doucement. Nous avons donc compilé les ressources et conseils les plus importants pour vous aider à tirer profit de cette demande et à recevoir des réservations en toute sécurité. Découvrez ici les dernières informations et initiatives du secteur.
Rejoignez la conversation #Rebuilding dans le Forum partenaires.
Afin d'obtenir des conseils sur la gestion de votre établissement et sur l'extranet Booking.com, consultez la section « Aide aux partenaires ». Nos articles apportent des réponses aux questions les plus fréquentes de nos partenaires.
Toutes nos meilleures solutions, organisées en fonction des besoins de votre activité.
Communiquez en ligne avec d'autres partenaires Booking.com.
Trouvez des astuces et des conseils avec le hashtag #Rebuilding pour vous aider à traverser cette période.
Découvrez les dernières nouveautés de Booking.com et bénéficiez d’un éclairage ainsi que d’une expertise sur le secteur.
Évoluer Ensemble, c’est notre promesse de développer un partenariat plus solide. Découvrez nos nouveaux engagements et suivez nos avancées sur les précédents.
@Katerinka12: Same IP address - Yes, she could have quite easily left a review or even just logged on to the booking.com app using the WiFi at one of our apartments, which obviously myself or any staff have also accessed many times.
Same MAC address - not a chance, since we have never had access to any of her devices. Again, maybe the router's MAC but only for the reason above.
Cookies in browser etc - also not a chance, not knowing this person's login details nor having any reason to.
Unfortunately I've provided the info you suggested to Booking.com many times now and they refuse to even respond, let alone followup. I have given up trying to reason with them now :)@pibomarco: I do understand that they're a massive company and don't expect them to treat EVERY case individually. However, if it has, in their eyes, reached the stage of account closure then yes, I would expect the courtesy of a response, even having worked with them for several years myself now.
Thank you! Yes I completely agree - without an account manager it's hopeless getting any decent level of customer service sadly.
The irony is that last year, we had a bad review from someone who was annoyed because their bike got stolen near our property (down the street... because they left it unlocked in a busy city centre). Obviously your bike going missing is grounds to criticise the cleanliness and comfort of a nearby building, so we got 2.5/10 across the board.
But of course in that instance, Booking.com refused to remove it, despite it being blatently defamatory.
Ah well, time to check some invoices - thanks for the reminder!
Yes it will be an automated message, but that's the problem. In conversation with them on this matter, they just disown the algorithms actions as if it's some sentient force that can't be controlled.
The closing down of my listing will probably be automated too, so I don't think actual wrongdoing really comes into the equation sadly.
Just very disappointing behaviour from them really. There was a period last year when they seemed to get much more partner-focused, with various helpful options appearing on the Extranet. Unfortunately this side of things hasn't caught up yet.
Sadly the above score doesn't include several reviews from one of our most regular and loyal guests, because not long after receiving the award, we received this bizarre email from BDC and all but two of her reviews were removed:
I have forwarded them numerous pieces of evidence that the guest in question is real, but sadly they're not interested. So now, quite perversely, we are sat here afraid of the next time a guest has a good experience with us in case we are closed down. Kind of takes the shine off this "award" really!