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michael beeston
Hi everyone...It is Rita and Michael who live on the Gold Coast Queensland. We have been expatriates for over 30 years and now live on the famous Beaches of the Gold Coast. Our Booking.com apartment is spectacular and has so much furniture and brick a brak from all over the World...Have a look at the website and enjoy....We have scored a PERFECT 10 x 4 years in a row from BDC Traveller Review Awards from BDC ..Thanks Booking.com, a fabulous online service. Although we manage over 50 apartments in Queensland, the main one for Booking.com is The Pinnacle Apartments Gold Coast Queensland Australia....Have a look at Google or BDC and see the wonderful 5 Star Luxury apartment. .Enjoy and talk again...Michael and Rita.
Kia ora Guys !!!
Lovely to hear from you and we have been to NZ a few times mainly Queenstown....Beautiful to say the least.
Like you I get disapointed from time to time with BDC answers and response BUT they are a HUGE accommodation company and we ( small small stuff) don't have the leverage of the Big Hotel/Motel Groups.
I have to say I NEVER see any questions or answers from the Marriott/Hilton/Sofitel/Holiday inns or any body such as these monsters !!
That's life and once again for the last 4.5 years I have had nothing but praise for BDC...................Just wish they would would answer some of our questions on a more direct basis instead of saying .."go to our particular website "....such as the Review system ?? and see what it says.
Nice to talk and good luck with your Motel (just had a look on BDC.....Very nice) and when you come over to Queensland stay with us at The Pinnacle where the Champagne is Endless !!!!! hahahaha.
Take care and "Haere ra" for now..................Michael and Rita.
Hello Roger and Tilly
Thanks for replying to this very "interesting subject." we are the same and I am sure many Hosts are asking the same question time and time again...............we have scored a perfect 10 4 years in a row for The Pinnacle BUT the last few reviews have said ..Wonderful/Never better/Best stay/Marvelous/Lovely hosts BUT although we get 1010 10 10 10 (just like your examples) we have scored 2 8's overall !!! !!!!!!!!........................YES !!! agree with you guys....We are being PENALISED for during a Brilliant job !!!...Makes No sense. !!!
Nice to hear from you ..where are you located ??? We are The Pinnacle Apartments Gold Coast Queensland.
Best regards....Michael and Rita.
Could be.............we manage 54 apartments BUT Most long term.so maybe ???
Isle of Wight........Totally Agree !!!!.discount discount discount !!!
I get asked to join Stayz and Airbnb ALL the time But find BDC the best so.................no probs.........I don't always agree with what BDC do but they are a HUGE accommodation site and it has worked very successfully for me.
Remember I ONLY use BDC as a Website ...............I do the cleaning./invoicing/replies to guests/meet and greets/use my OWN credit card machine and don't use their discounts except for Genius.....less 10% MAX. !!!
If I ever have a problem (very very rare) then BDC have Always fixed the problem but if I was not a member of the BDC Forum...............they would not know who I am and what I do !!. I have a 10 score review for 4 years in a Row and BDC has never asked me "How do I achieve that Fantastic score"............They are a Monster Group with millions of bookings through Major Hotels World-wide and I believe we are just " small stuff to them" BUT hey ...150% Thank you for what this company through their website and advertising have done for me and my apartment at The Pinnacle.............well done and Thank you BDC.
ONLY BDC........................it works wonders but I also receive a lot of private bookings....maybe as much as 30% private.....and yes I update immediately for bookings and cancelations as well.
I have been thinking about "Click" and the BDC Group lately and think:-
1. Europe
2. Americas
3. Australasia
and ask the question..............Why is Click always in Europe ?? the cost of anyone travelling from Australia is prohibitive to say the least.so why dont we have a "Click" in this region once every few years. Lately I have noticed many of the articles and reports about Covid and sustaiabilty are from an European viewpoint and maybe Not a World Wide perspective ?? (correct me if I am wrong) Sergei ?? do we have a Representative in Australia ??? to listen to OUR problems which in many cases are completely different to Europe and America ?? we are ALL in the Hospitality business but we have very different methods of doing business culturally wise and politically...............what do other Aussies think of having a "Click" meeting here in Australia...........or am I a " Lone Wolf"..............just ideas !!!
Maria and ALL partners ............
Is this ENOUGH to START !!!!!..hahaha.