You should have a record of the guest staying at your property on your extranet and they should also appear on your monthly invoice so all you need to do is contact booking.com as this would be proof that the review is not fake.
Take a large security deposit from them on their credit card. Licensed accommodation establishments are allowed to preauthourise credit cards with security deposits just like car hire companies. This debit then expires 14 days after the date you process it so you don't have to process any refunds.
Unfortunately it means you also have to do it with all your new guests even the ones that turn out to be respectful and nice but it does avoid many problems.
Yes I agree that would also make guests think more seriously about their ratings and reviews they give and the consequences of them to property owners. It may of course become a weapon for property owners to use against guests who write bad reviews but I think overall it will be a much fairer method as dishonest hosts will still be exposed and at least so will dishonest guests.
There's nothing easier about this system it's just more confusing to all.
You should have a record of the guest staying at your property on your extranet and they should also appear on your monthly invoice so all you need to do is contact booking.com as this would be proof that the review is not fake.
Take a large security deposit from them on their credit card. Licensed accommodation establishments are allowed to preauthourise credit cards with security deposits just like car hire companies. This debit then expires 14 days after the date you process it so you don't have to process any refunds.
Unfortunately it means you also have to do it with all your new guests even the ones that turn out to be respectful and nice but it does avoid many problems.
Yes I agree that would also make guests think more seriously about their ratings and reviews they give and the consequences of them to property owners. It may of course become a weapon for property owners to use against guests who write bad reviews but I think overall it will be a much fairer method as dishonest hosts will still be exposed and at least so will dishonest guests.