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Yes same here, we lweteconecofvtyr first to join this option that booking collect the money and transfer to us. Great customer service that always in help when needed. My bigest complain is in the recent 6 months we didn’t got payed due to company name Stripe e that now working for booking and do all the collection of the money and suppose to transfer to us. The way I was explained and see Stripe collected the money in behalf of us and booking and now not releasing or giving any explanation or response to this matter . Booking needs to cut the relationship with Stripe to be the best company again
We using BC 100% to collect the money from guests. For the last 6 months all the credit cards of the clients ate Denied / declined due to insafition funds. Which is not true, BC gave all the power of charging and transferring to Us the hosts which now working withStripe .
Stripe is a small company located in valley in Los Angeles, and the way they work dosnt meet any minimum standards of a company , ANY company , looks like ether they too small and trying to swim with the sharks or bangheads that don’t give a dam about anything else or super smart that just drained Booking partners money . Google them and see how many lawsuits they have . Ether way it looks bad. If I as a host will provide this kind of customer service which is zero I will stay out of business very quick . Spoke with booking yesterday and they admitted they have a Sirius problem with stripe.
No money yet from BC . First reservation was canceled by us due to this matter . Booking cannot get a response for weeks from Stripe.Striie was hired by BC to collect ant transfer the money to hosts and hotels . So looks like stripe holding / stole the money and booking still waiting for them to reply LOL . So we waiting for our money from Aug 2018.
To Tejaswi , you need to contact booking customer servise we cannot help you here . We are hosts like you . Good luck
Hi, here in USA its a risky business to charge people, after they getting there services then they calling to there bank asking for refunds , the banks will refund them immediately with not much questions. Then the bank will go after the business owner (me ) and take from my bank account the funds. yes its sounds crazy but it happens to often. that is why we prefer Booking to charging and collecting the money for us. Received a few days a go email from Booking that we still waiting on Stripe to reply regarding the payout. Thats a Joke REPLY !?!? takes a week and we are not there yet. We already had the guests and the guests were charged on August 2018 6 month ago , so who is holding and using the money ? Stripe ? Booking ?
Hello you al, thanks for your support and ides. Please allow me to make it clear. BDC brings us AA lot of business and we love the customer service which is a real live support 24/7.We were one of the first BDC offered this services, the PULSE program which is the collection of the funds and transfer to us . This program was new with some minor issues which were solved and fixed all was working GREAT! Problem started when BDC collaborated / hired STRIPE . Now stripe is the one that will be responsible to collect and distribute the funds to us the owners. The Idea and the policy of Stripe NOT to work or do business with A HIGH RISK companies . Hospitality which what we do is consider as A HIGH RISK business. So as of last email i received BDC have no problem with my profile, my property,my background check,(my rating over 9 stars) and the only one that still checking my profile is Stripe! Please let me be clear we didn't received ANY funds since August 2018. We have guest that coming and we probably are not going to be payed. Not sure about other owners but we here to make money. To maintain and run this business if its small or big cost money, so if we dont getting payed we out of the pocket on experiences and virtually giving "free" stay. Good luck.
We handed all to booking, was working great 18% fees it’s high but gives us a piece of mind and hassle free of refunds/ charge backs and cc frauds . All this was working great until booking gave the whole cc and financial procces to Stripe a credit card processor NOW we have problem with each reservation, guests cc not going through, declined 100 % all of the reservation are in the same declined status . All the reservation are subject to cancellation. We had only 2 that went through, it was August 2018 we didn’t got payed yet today is Jan 30 2019 . Will need to shut down and cancel all the future bookings on Booking.com
Was working great for us until booking gave such an important part of the operations which is financial to a company (stripe ) that dosnt believe and refuse to have customer services of any kind.
For all you of out there small and big , be ready it can hit you any day . Don’t relay on one source . Last word for booking, go back to the PULSE app you cannot charge us 18% or higher with such a mess on your end and at the end of the day not to pay us for 5 months !