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Just be aware that booking via agoda will come with a useless address and phone number. THey are not the guests but agoda's, the phonenumber is not even in use..... NOt how it should be as guest have to suply valid contct details....
Signing up as we speak, thanks for that. I am only a small accommodation and indeed feel Like I can't be bothered, but it's the principle.
Perhpas the facebook page "booking.com partner fail" might be a place to gather? I just joined them but are still waiting for admission.
I check both articles. Interesting indeed but nothing that directly relates to this issue.
I wonder where a the opposition is. Surely we are not the only accommodation providers that refuse to refund non-refundable bookings. Is there no facebook group or something similair for this?
Just got a reply from bdc that they have refunded the guest and invoice us.
I replied that I won't pay the invoice.
I wonder how to move on from there. Obvisously we're fighting a giant and I assume the got plenty of lawyers going over this.
The horrible thing is that booking.com does supply a large share of our guests and we feel like we do need them even though we would love to abbandon them like they did with us.
Their attitude is disgusting and arrogant.
We are actively looking for alternatives. but at the same time think a combined group of accommodation providers will make a stronger stance.
I would be great if somebody, who is more capable with the legal written language, could compose a standard reply, mentioning this force majeure clause cutting both ways, that we all could use to counter the refund demands of bdc. I would great aprciate it. Currently my reply is as follows:
Any payment made by Booking.com to this customer without our permission, is a liability ONLY for Booking.com. We are not legally obligated to then refund Booking.com.
If, and only if, a force majeure as per New Zealand common law applies to our contract with this customer making it null and void then by the same logic and legal principle the booking.com contract giving booking.com the power to make a refund on our behalf (without our permission) will also be null and void.