I don't think there is a section for late check in. You can put it in an automated message tghat only 50% of guests will ever read. I charge £20 for late check in up to 11pm if it suits me and late check out up to 12 noon, again if it's convenient for me.
I have the same check in times as you and it is all over my listing. Guests just do not read the detail. I send two automated messages reconfirming this. One on booking and one just before arrival. I am very strict. After 9pm the have missed check in and can't stay with me. I mark them as a no show, which means I get paid and they can't leave negative comments unfairly. This is a tough business and you need to be firm but fair. If a guest asks on booking for a late check in we can negotiate but those who 'do as they like' I have no sympathy for.
Interesting chat from Expedia rep in Edinburgh who called me. I've decided I'm giving booking.com until 31st May and then opening up my calendars with Expedia and take booking.com to small claims after that. Enough is enough.
They dont care- action. Write on their Twitter and FB pages, call your local paper, work to rule, stop doing breakfasts, I can't afford the food now so will explain to my guests. Finally stop accepting booking.com guests - do you want to work for free? Or get the guests to pay you directly and get them to have booking.com issue them a refund.
Likewise in Scotland, no payment for Aprils guests. No one at Booking.com seems interested. No one answering the phone. Emails just say payments were processed on the 8th of May. That's irrelevant if I do not have the funds. Small businesses need cash flow. How long have they had our customers payments? Shocking - and they just don't care.
I don't think there is a section for late check in. You can put it in an automated message tghat only 50% of guests will ever read. I charge £20 for late check in up to 11pm if it suits me and late check out up to 12 noon, again if it's convenient for me.
I have the same check in times as you and it is all over my listing. Guests just do not read the detail. I send two automated messages reconfirming this. One on booking and one just before arrival. I am very strict. After 9pm the have missed check in and can't stay with me. I mark them as a no show, which means I get paid and they can't leave negative comments unfairly. This is a tough business and you need to be firm but fair. If a guest asks on booking for a late check in we can negotiate but those who 'do as they like' I have no sympathy for.
Interesting chat from Expedia rep in Edinburgh who called me. I've decided I'm giving booking.com until 31st May and then opening up my calendars with Expedia and take booking.com to small claims after that. Enough is enough.
They dont care- action. Write on their Twitter and FB pages, call your local paper, work to rule, stop doing breakfasts, I can't afford the food now so will explain to my guests. Finally stop accepting booking.com guests - do you want to work for free? Or get the guests to pay you directly and get them to have booking.com issue them a refund.
Likewise in Scotland, no payment for Aprils guests. No one at Booking.com seems interested. No one answering the phone. Emails just say payments were processed on the 8th of May. That's irrelevant if I do not have the funds. Small businesses need cash flow. How long have they had our customers payments? Shocking - and they just don't care.