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Hi all, this is Jenny from New Hunters Moon B&B in Joostenbergvlakte, Cape Town.
I think one of the most important things to do in the hospitality business is to be adaptable. Each guest is a different experience, most are good and some can be a bit tricky. We meet some very interesting people which is such a good thing as it opens your eyes and hearts to current things. Always make sure their needs are met with good clean rooms, make sure the beds are super comfortable and make sure you are not overbearing if they are looking for solitude and privacy. If they have traveled a long way, make sure there is something small for them to enjoy with their coffee or tea. Flowers for the ladies makes them feel special.
Cut all the rubbish going on. After reading all these comments and seeing as there are so many hoaxters out there. We all go for 100% deposit paid directly to Bookings.com and they simply transfer what is owed to us, into our banking account. This business of having to refund and go to all the trouble of quoting, booking out rooms which are not real, is rubbish. The world should take cognisance of fraudsters and fake news happening on a daily basis. I say, if anyone wants to secure a booking, pay the full amount upfront or take a hike.