The most shocking is to have to ask a guest who provides a fraudulent card to provide another card number,also If a person makes a reservation then cancels with penalty I am not sure how some accommodation providers credit card handlers are refunding charges to guest when you have the booking, the card details and your terms and conditions clearly printed.Asking for a guest permission to charge their card due to contractual reasons be it a cancellation or a no show is madness and the law is clearly on your side and not the guest.
Yesterday I received a booking, when I went into the extranet the credit card had already been marked as invalid by booking.com.they said on some reservations they now check the credit card up front.as anyone else had this recently? perhaps the guest tried to pay on line with an invalid card.the guest did update their card eventually but was shocked that booking.com had tried to validate the card on receipt of the booking.ARE THINGS CHANGING MY FRIENDS??
Yesterday I received a booking when I went into the extranet the credit card had already been marked as invalid by booking.com.they said on some reservations they now check the credit card up front.as anyone else had this recently?
Those wishing to run cash only businesses can only blame themselves when they are abused by guest.In this day and age how can a successful business just operate on cash only.
Katerinka, me pointing out your borderline rudeness does not make me a bully. As Polly once again points out to you she IS NOT a property owner but a management agent of several properties,if something goes wrong or there is some kind of misunderstanding with one property that is managed then you do not penalise other properties managed by Polly but owned by others.It really is that simple and that's why Booking.com finally understood this where Polly is concerned.
Once again we will give you a day or two for you to get your head round the facts and hopefully it will sink in this time.
Your welcome Polly29. It is as clear as day follows night that this person was behaving in a very confrontational manner.Recently my business partner died we to had to cancel many future bookings which some agents at Booking.com threatened me with relocation charges, after pointing out to them that death is unfortunately unavoidable they decided to act in a far more humane and understanding manner.
Where guest have made bookings far ahead and paid no deposits there should be no problem in them finding alternate accommodation. Things happen, after all we have to suffer with guest and the way they behave with fake credit cards, no shows with often loss of revenue.
Finally there is no place for keyboard bullies who think it is acceptable to behave in this manner Katerinka12 as done herself no favours in this instance.
They would have had to report the card as stolen beforehand the laws can not just be made up as you go along
The most shocking is to have to ask a guest who provides a fraudulent card to provide another card number,also If a person makes a reservation then cancels with penalty I am not sure how some accommodation providers credit card handlers are refunding charges to guest when you have the booking, the card details and your terms and conditions clearly printed.Asking for a guest permission to charge their card due to contractual reasons be it a cancellation or a no show is madness and the law is clearly on your side and not the guest.
Yesterday I received a booking, when I went into the extranet the credit card had already been marked as invalid by booking.com.they said on some reservations they now check the credit card up front.as anyone else had this recently? perhaps the guest tried to pay on line with an invalid card.the guest did update their card eventually but was shocked that booking.com had tried to validate the card on receipt of the booking.ARE THINGS CHANGING MY FRIENDS??
Yesterday I received a booking when I went into the extranet the credit card had already been marked as invalid by booking.com.they said on some reservations they now check the credit card up front.as anyone else had this recently?
Those wishing to run cash only businesses can only blame themselves when they are abused by guest.In this day and age how can a successful business just operate on cash only.
Katerinka, me pointing out your borderline rudeness does not make me a bully. As Polly once again points out to you she IS NOT a property owner but a management agent of several properties,if something goes wrong or there is some kind of misunderstanding with one property that is managed then you do not penalise other properties managed by Polly but owned by others.It really is that simple and that's why Booking.com finally understood this where Polly is concerned.
Once again we will give you a day or two for you to get your head round the facts and hopefully it will sink in this time.
Your welcome Polly29. It is as clear as day follows night that this person was behaving in a very confrontational manner.Recently my business partner died we to had to cancel many future bookings which some agents at Booking.com threatened me with relocation charges, after pointing out to them that death is unfortunately unavoidable they decided to act in a far more humane and understanding manner.
Where guest have made bookings far ahead and paid no deposits there should be no problem in them finding alternate accommodation. Things happen, after all we have to suffer with guest and the way they behave with fake credit cards, no shows with often loss of revenue.
Finally there is no place for keyboard bullies who think it is acceptable to behave in this manner Katerinka12 as done herself no favours in this instance.
Dear madame I do not have to explain why one just has to read your very aggressive replies to Polly29 .