For those of you using Air B&B take note if you ever need to re-mortgage your property for whatever reason you will find it very difficult to do so as most lenders will not lend to Air B&B listed places.
Sadly booking.com have become too arrogant and are not listening, the attitude is "tough you're all in the same boat". They're treating the paying customers with contempt at the moment, that's us and not the guests. As I've said elsewhere upset your customers at your peril.
How about you drop this new scoring system, it is seriously flawed. So far it has nothing but a negative impact on my business, I had a score of 9.7 something I work very hard at. I've just had a 10 right across the board and a score of 6, instantly taking me down to 9.6. I've never had a score below 7.5 ever. I asked the guest why such a low score "because it was raining" something totally out of anybody's control. WRONG on all levels. I have queried this system with yourselves and have had the reply of basically "tough you're all in the same boat" We're now out of season so are basically closed, but will be keeping a very close eye on this come next year. If I find that this new system is impacting my business negatively I will for one find someone new to partner with and would encourage others to do so too. Don't be so arrogant and treat us with such contempt, we are after all the paying customer and not the guests. You're not the only player in this field even if at the moment you're the biggest, upset your customers at your peril. Perfect example is Maxwell House, remember them? Well they did just the same and disappeared without trace.
The new score system absolutely sucks and really is a bad move. My property has a 9.7 overall score, something we've worked really hard to achieve. I just got a 10 across the board and a score of 6. It's just wrong on all levels. When I contacted the guest why the six overall. "Because it was raining" WFT, none of us have any control over the weather. When I contacted booking.com their attitude was basically "tough you're all in the same boat" I'm watching very closely as to how it will all pan out and if I think it's ultimately damaging my business I will find other booking agents to work with me. Booking.com need to be reminded quite strongly it's us who pay them and not the guests
For those of you using Air B&B take note if you ever need to re-mortgage your property for whatever reason you will find it very difficult to do so as most lenders will not lend to Air B&B listed places.
Sadly booking.com have become too arrogant and are not listening, the attitude is "tough you're all in the same boat". They're treating the paying customers with contempt at the moment, that's us and not the guests. As I've said elsewhere upset your customers at your peril.
How about you drop this new scoring system, it is seriously flawed. So far it has nothing but a negative impact on my business, I had a score of 9.7 something I work very hard at. I've just had a 10 right across the board and a score of 6, instantly taking me down to 9.6. I've never had a score below 7.5 ever. I asked the guest why such a low score "because it was raining" something totally out of anybody's control. WRONG on all levels. I have queried this system with yourselves and have had the reply of basically "tough you're all in the same boat" We're now out of season so are basically closed, but will be keeping a very close eye on this come next year. If I find that this new system is impacting my business negatively I will for one find someone new to partner with and would encourage others to do so too. Don't be so arrogant and treat us with such contempt, we are after all the paying customer and not the guests. You're not the only player in this field even if at the moment you're the biggest, upset your customers at your peril. Perfect example is Maxwell House, remember them? Well they did just the same and disappeared without trace.
The new score system absolutely sucks and really is a bad move. My property has a 9.7 overall score, something we've worked really hard to achieve. I just got a 10 across the board and a score of 6. It's just wrong on all levels. When I contacted the guest why the six overall. "Because it was raining" WFT, none of us have any control over the weather. When I contacted booking.com their attitude was basically "tough you're all in the same boat" I'm watching very closely as to how it will all pan out and if I think it's ultimately damaging my business I will find other booking agents to work with me. Booking.com need to be reminded quite strongly it's us who pay them and not the guests