I have to admit to not reading all the above, but if I can put in my beef, it would be appreciated to any who will listen.. I have been trying for an age to find this page.
1. I also have had at least 5 reviews with a sub score of 10 - outcome 9.. Whats up with that?.
2. More importantly, B.c offers a further 10% to "millenials" booking on their phone. I pressed the button to read further, and WHAM, I am locked in! For heavens sakes, that means I am paying B.c 26 %? Why dont I just work for them and clean their floors! I find this totally disrespectful and almost degrading!
Air bnb have at least tried to help their partners, but b.c have shunned us all. My guests have been distraught trying to cancel, which has resulted in me spending hours trying to sort them out..Booking.com has has no fore-site whatsoever, in giving us a reprieve in their hectic booking charges! If some of those fees could be waived it might help. My income for this month has gone from healthy to zero. Does B.c give a damn? I think not.. Continue to down grade those of us who strive the hardest.
Thank you so much for your reply and the laugh! I am sure your showering babe was an absolutely breathtaking beaut! Thank you also for the knowledge that that previous persons comments shall be deleted within another year..Sheez, I shall plod on..
Thank you also Martina Stoeker for your input. All much appreciated and nice to talk to fellow "sufferers!" Hahahaa
I have been reading through these comments, and can relate to each and everyone..it would appear that we are all in the same boat!
However, the question that I would like to put out there, is how does one get booking.com to pull a seriously nasty review? (Or why do they allow publication in the first place?) This time last year, I had a guest from hell who utterly destroyed my accommodation. I immediately marked her down for misconduct, however booking.com still published her damning review - which by the way, had absolutely nothing to do with the accommodation, just her own actions. I had many replies from booking.com saying they do not tolerate bad behaviour etc, yet to date, her hateful review is still up! I feel totally blind sided by bc, who promise us all the protection but no action was taken at the time at all, (apart from some meaningless emails) and no follow ups were done either. Surely we are able to request a review to be pulled? Especially after one year?
If anyone can help with regards to this, it would be most appreciated.
I have to admit to not reading all the above, but if I can put in my beef, it would be appreciated to any who will listen.. I have been trying for an age to find this page.
1. I also have had at least 5 reviews with a sub score of 10 - outcome 9.. Whats up with that?.
2. More importantly, B.c offers a further 10% to "millenials" booking on their phone. I pressed the button to read further, and WHAM, I am locked in! For heavens sakes, that means I am paying B.c 26 %? Why dont I just work for them and clean their floors! I find this totally disrespectful and almost degrading!
Air bnb have at least tried to help their partners, but b.c have shunned us all. My guests have been distraught trying to cancel, which has resulted in me spending hours trying to sort them out..Booking.com has has no fore-site whatsoever, in giving us a reprieve in their hectic booking charges! If some of those fees could be waived it might help. My income for this month has gone from healthy to zero. Does B.c give a damn? I think not.. Continue to down grade those of us who strive the hardest.
Ireland-BnB
Thank you so much for your reply and the laugh! I am sure your showering babe was an absolutely breathtaking beaut! Thank you also for the knowledge that that previous persons comments shall be deleted within another year..Sheez, I shall plod on..
Thank you also Martina Stoeker for your input. All much appreciated and nice to talk to fellow "sufferers!" Hahahaa
Hi all
I have been reading through these comments, and can relate to each and everyone..it would appear that we are all in the same boat!
However, the question that I would like to put out there, is how does one get booking.com to pull a seriously nasty review? (Or why do they allow publication in the first place?) This time last year, I had a guest from hell who utterly destroyed my accommodation. I immediately marked her down for misconduct, however booking.com still published her damning review - which by the way, had absolutely nothing to do with the accommodation, just her own actions. I had many replies from booking.com saying they do not tolerate bad behaviour etc, yet to date, her hateful review is still up! I feel totally blind sided by bc, who promise us all the protection but no action was taken at the time at all, (apart from some meaningless emails) and no follow ups were done either. Surely we are able to request a review to be pulled? Especially after one year?
If anyone can help with regards to this, it would be most appreciated.