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Several years ago we stopped room service for breakfasts. We now offer complimentary breakfast, self .served in our dining room open 7.30am open - 9.00am close. Hot breakfast is available in the same location during the same hours if ordered & paid for the night before. Complimentary breakfast includes 5 different cerals, 3 juices, 7 toast toppings, coffee, tea, ice water. Easily prepared the evening before and longest time for set up in the morning is the chain toaster heating up. All the mess is in one place.
Ideally the guest who prepays and becomes a no show ! No contact from them , cannot be reached by phone, do not answer emails. Just do not arrive and appear to be happy to forfeit the booking money. Does not happen often but isn't great to get money for doing almost nothing.
Cassid, I understand what you are experiencing and I am sure we all have and will continue to have similar experiences from guests who know better than us how to run our businesses. The crux of the matter is the reviews left for us re "value for money" by the guests in general is unfair. We need to get / encourage the OTA's to remove the opportunity for the guest to express an answer to a subject with such wide scope. Value for money is giving the guest an opportunity to degrade our review percentages as the scope of individuals opinions is so vast.
Unfortunately the public in general have perceptions that are almost impossible to understand. Yes the value for money is (to me) not a question that should be presented to them. But even simple things where clearly in the propery details stating we are 3kms from the centre of the main street which is approximately 3 minutes travelling time. Guests will post, it was far, far from town, took me 15 minutes to go to the main street , long travel into town, did not think it was this far from restaurants . We will never get them (guests) to be altogether happy . Do our best, wipe their noses and take it on the chin re the often misleading reviews they post. But please OTA's stop giving them amunition to discredit us ! !
G'Day, yes I also agree we as the property owners / managers should have some input as to the questions asked of the guests. The value for money is inappropriate and should be removed ASAP. Come on Booking. Com you monitor our blogs, ask us to fill in the questionnaires lets see some action re the feed back from us.
Booking.Com do not offer us payments by Booking.Com such as you describe which is the same as Expedia do for all their bookings. Only Online Payments are offered by Booking.Com here in OZ. Booking,Com charge me 12.5 % commission, Expedia charge 15%. Both take too much for my liking but I will take Expedia's terms as the booking payments are much simpler to live with. I really am over some of the tedium with invalid c/c's and false phone numbers ect. I knew your system was used in Europe, it is in all their training videos but we do not get to use it here. It's 9.40pm Sunday 8th March I am closing the door & phones, shower and bed is my now objective . Enjoyed our conversation, Good night
Good on you, I apologise right back to you as well. I am in Australia hence the variations in our spelling of words. Payments by Booking.Com do not have a dedicated pay at time of booking with them. The booking guest has the choice to use any credit card passed on via email. We can process this payment via their c/card when the booking is received. So many have no funds available in them to secure the accommodation often these bookings happen late in the day then following Booking.Com's system of notification and wait to see if there is another card offered or money put to the bad card the night is over, All too often the offered phone number is not a real number so the naughty person remains anonymous. Booking.Com offer the guest the option to pay by PayPal or similar to directly to them then forward me a virtual c/card number to use on the guests arrival. We get a lot of bookings via Expedia.com group as you know they take the payment at the POS so they deal with the bad cards/ guests first, then forward a virtual c/c with their commission taken out. There is no provision with Booking.com to have this OTA direct paid system of payment dedicated to all bookings. I only use Expedia.Com group & Priceline Group, read Booking.Com, as OTA's.
Mr. pibomarco I have no idea what you are trying to say. However I am offended by your suggestions I am a shady operator By the way who or what is airbnb to me ? Your assumptions re me using them or being a home rental are not correct. I joined in the conversation offering my experience and opinion not to be judged and put down.