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Regarding VAT... which travel agency doesn't practice this? All travel agencies that I know takes commission from the total amount.
I am still receiveng reviews with the old scoring system. Today I've called our local support and I also asked about the review system and I was told that categories will also be rated 1 - 10 instead of "smileys".
Overall score is calculated as arithmetic mean (The SUM of all scores divided by the count of scores in the collection).
10 + 10 + 10 + 7 = 37 / 4 = 9,25 The more score/reviews you have more solid is your overall score.
I recently received 5,8 just because the guest didn't read the description and didn't look at the room pictures before booking a basic (cheapest) room with small window. And was surprised when he saw the size of the window and that there was no elevator ect. Under the negatives he mentioned stuff that are visible in pictures and in description. Well he did rate staff 10 and Location 7,5 and still managed to score 5,8. :) I couldn't resist and sent them a private message to vent out a little and that's it. I think I would receive a better score with the new review system here.. xD But that was also the first score that low in the past 9 years :D
Based on a screenshot I don't see any possible confusions. It's not a mathematical equation. :) I understand it could be confused to "Dumb & Dumber" but oh well.. it happens from time to time. :)
I am still on old review system.. so I didn't get the taste of it yet. :)
Any scoring system has sense basicly. The point is that all systems have positives and negatives and statisticly I beleive it won't change drasticly your overall score.
I think with 1 - 10 scoring is a better advantage for small business, that have time to be a "perfect, always smiling, welcoming, always at your service" host. They can score a better score in overal experience but can receive a lower score in categories which is the positive side of this new rating system.
We must take into consideration also, that you may receive 7,5 score from the categories, but 9 as an overall score, which is the positive side of it. We'll see.
Perhaps if the guest asks politely the one that made the booking.
If you advertise lower prices, your ranking on Booking.com could drop. Interesting that I have aprox 150 reviews on TripAdvisor, also paid for promotion cca 650€ per year there and I think I received two bookings from them directly. Well maybe it brought some guests directly to my webpage or they booked via tripadvisor on Booking.com.. I don't know that. But for me TripAdvisor doesn't work. At least directly doesn't, and it annoys me that you can't delete 10 years old pictures, or reviews are not refreshed.. Also It is not what it was.. TripAdvisor users are more focused on restaurants/dinning instead of looking for accommodation.. at least in my area.
Well Booking.com now process the payouts fairly fast. :)
So are you saying since Expedia is in the US that they calculate commission only on net room? They don't.