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Account Advisor Shirley
As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com.
Hi Tilija Sevelj-Kamprad,
It may be worth requesting guests to send through photo identification and supporting documents before they arrive to your property. You can set up an automatic message through your Extranet to request this from guests at time of booking or a few days before check in. We find this has worked for other properties that are remotely managed - it can also help for security purposes.
Kind regards,
Shirley E.
Hi Giuliah Nzioka,
You will need to contact Customer Service regarding this booking matter. You can find the Customer Service number through your Extranet > Inbox tab > Booking.com Messages > Contact us. Please note this is only a Partner community.
Kind regards,
Shirley E.
Hi Sylvie van Laar-Trouw,
Currently we do not have this functionality yet, however it is something we are working on adding! If you have not tried yet, we have the option of adding 360 degree photos which may work just as well to showcase your property and rooms.
Kind regards,
Shirley E.
Hi Chantal Simon,
Welcome to Booking.com! The sync calendars function will be under your Rates & Availability tab. If you do not see this option, it means that your calendar does not support the function. Your property must be 20 room types or less, and a maximum of 1 unit per room type. If you have two Queen Rooms for example, you may wish to separate each Queen Room into it's own room type so enable the sync function. The calendars will sync up automatically up to 3 times per day but you can also select the 'Sync now' function to prompt a sync.
Kind regards,
Shirley E.
Hi Shubham Tiwari,
There are certainly a few areas you could look into to help maximise your visibility and make your listing more attractive to bookers, particularly during this period.
It’s important to be flexible, especially in the current climate, and offer a variety of cancellation policies.
For instance, one third of all cancellations occur within 24 hours of the initial booking. Allowing these kind of cancellations without any fuss will provide a good guest experience. So, customers will be more likely to book your property the next time they’re looking to stay in your area.
To generate more business on low-demand dates, you could add special promotions that encourage guests to book your place. Everyone loves a good deal and if you are already reducing rates across certain periods, why don't you show guests the discount they may be receiving? We are seeing more bookings being made through mobile devices, so why don't you try targeting these bookers with a Mobile Rate for a quick impact?
If you’re eligible to join the Genius programme, it offers you exclusive visibility to our most frequent bookers.
What’s the advantage? On average, Genius properties tend to see a 7% increase in bookings. We have over 20 million Genius bookers, and they tend to cancel less, book longer stays and spend more per night than your average guest.
I would also recommend having a look at your Opportunity Centre under the Opportunities tab in the Extranet. This acts as a Focus Finder for your property and will offer you suggestions on areas you may be able to improve in based on the bookings you are currently receiving compared to the market. Let us know how you go!
Kind regards,
Shirley E.
Hi Hana,
There are currently a few experiments being run regarding Day-Use rooms however nothing has been officially rolled out as we are still testing this functionality. Currently, it is not a functionality in the Extranet as we aren't able to have the same check in and check out date.
If this is something you want to try, perhaps you could create a new room type at a lower rate and specify it is only available for certain hours during the day?
Kind regards,
Shirley E.
Hi Tadek Ja,
You can easily submit bugs through the Booking.com mobile app. Simply take a screenshot of the incorrect information and a 'Submit bug' feature will pop up. Fill out the issue summary and other details needed, attach your screenshot and submit.
Kind regards,
Shirley E.
Hi HEMAL MUKUNDCHANDRA PAREKH,
You will still be able to terminate the contract of one listing which will not affect the contracts of the other two live listings. Please reach out to your local partner support team via the Extranet to initiate this. You can send a message through the Inbox tab > Booking.com messages.
Kind regards,
Shirley E.